Software engineer (IT)
Fully remote: We are looking for an experienced senior software engineer to work within our Shared Services organisation. You will work with existing teams to build, enhance, maintain and support our existing and future products and services. Primarily working with AWS AI technologies, you will be building services which accelerate the vision of our stakeholders, providing tangible benefits across our company. Responsibilities:
- Design, develop, and maintain software solutions utilizing AWS AI services such as Amazon Lex and c (LLMs).
- Collaborate with cross-functional teams to integrate AI capabilities into contact centre solutions.
- Write clean, efficient, and maintainable code in TypeScript.
- Implement and advocate for DevOps best practices, including CI/CD pipelines, automated testing, and infrastructure as code.
- Lead and participate in code reviews to ensure code quality and adherence to best practices.
- Troubleshoot and resolve complex technical issues across multiple areas of the software stack.
- Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain competitive yet sustainable.
- Proven experience as a Senior Software Engineer or similar role.
- Strong expertise in AWS services, particularly Amazon Lex and other AI/ML services.
- Proficiency in TypeScript and modern JavaScript frameworks.
- Solid understanding of DevOps methodologies and tools (e.g., CI/CD, Serverless, Monitoring).
- Experience with contact centre technologies and integrations.
- Excellent problem-solving skills and the ability to work independently and collaboratively.
- Strong communication skills, both written and verbal.
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