Graduate Team Leader (Hiring Immediately)

Initial - Operations and Management Graduate Programme

Join Our Team and Make a Difference!

Are you a graduate looking for a hands-on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company? Join Initial Medical at the Brentford branch, and embark on an exciting journey towards a successful career in a FTSE100 company.

Why Join Initial Medical?

• Competitive Salary Package: Start with a basic salary of £29,825 per annum.
• Expected OTE: £31,825 per annum, with bonus and commission schemes available.
• Benefits: Career progression, mobile phone, laptop and company discount scheme
• Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week)
• Industry-Leading Training: Receive top notch training to allow you to become an industry expert and gain exposure to various areas in our business to aid your future development

The Operations and Management Graduate Role

You will start your career with us as a Service Team Leader, where you will be responsible for managing a team of service technicians, reporting directly to the Service Centre Manager. You will ensure the delivery of Key KPIs, including - Health and Safety, State of Service, Vehicle Maintenance, & Productivity.

The position entails weekly planning of the routes to ensure maximum customer facing time and minimise driving time. Daily debriefing of direct reports to ensure they have completed the planned works and re-plan as necessary to maximise customer satisfaction.

The Principle Duties and Responsibilities of the Role Include:

Customer service

• Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved
• Assist various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved

Team work

• Work alongside the Service Centre Manager, Service Manager and Other Service Team Leaders to deliver the required company objectives for the branch

Decision Making

• Manage performance to ensure the technician is working their contracted hours, fulfilling their daily calls and holding to account any performance issues
• Contribute to route solutions for new customer service requirements
• Able to identify sub-standard customer service, route deficiencies or technician performance to line management.

Communications

• Provide support to service centre management team providing customer service data from the technician
• Support and communicates business requirements to the technicians, ensuring all technicians are clear on objectives and tasks

Organising

• Plan time to ensure that the service operation runs efficiently to support customer expectations
• Ensures that all technicians operate in an efficient and effective manner
• Able to support and coordinate technician resources whilst developing and managing technicians based at the Service Centre to ensure that the required Company standards are achieved.
• Pro-actively review technician and vehicle requirements to ensure effective and efficient use of resources.

Health & Safety / Environmental Policies

• Adhere to Company Health and Safety and environmental policies and obligations.
  

In addition to your role as a Service Team Leader you will be included in Graduate Development Days, working alongside other graduates on project work and gaining exposure to other parts of the business. You will also be able to take part in the Aspiring Development Programme.

After the first 12 - 24 months

Now that you’ve gained a broad understanding of the operational side of the business, you will decide which position you would like to potentially move into next.

You may have the chance to move into:

Field Account Manager - you will be responsible for sales in a certain patch area

Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues

Regional Account Manager - supporting our Key Account Customers

You can also remain as Service Team Leader.

24+ Months:

After two years, you will be ready to take on more senior positions such as:

Service Centre Manager -]]> <