Supervisor

Job Title: Senior Supervisor

Location: CBRE/ Estee Lauder One Fitzroy

Reporting to: National Account Manager

Responsible for: Site Team Leader, Day Janitors, General Cleaners, Sub-Contractors and Service Providers

Main purpose of job: To effectively support the National Account manager in site business to the satisfaction of the client and company via the direction of the appropriate Manager.

Key result areas: Through effective client liaison, staff management and supervision ensure that all activities are carried out in a safe manner, in compliance with relevant legislation and policies, and to financial targets.

Responsibilities/Duties:

Work with and support the end client’s [Estee Lauder stakeholders] premise, National Account manager and team members in the day-to-day service delivery.

Communicate effectively with both the client, and Excellerate senior management team, sub-ordinate cleaning staff and sub-contractors on a daily basis

Ensure staff retention and motivation and develop team members

Assist in the preparation and delivery of internal management information and client reports.

To be accountable for the development of employees by identifying training needs and utilising resources provided by the company to progress their skills and knowledge.

To ensure compliance with all company’s HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Manager.

To actively encourage and promote team spirit and development.

To recognize the potential for growth within the contract and for new business, and communicate these to your line
manager.

To be accountable for payroll and ensure that all team members use the various electronic devices for clocking in and off shift in line with appropriate process.

To carry out ad hoc site QA inspections in line with Excellerate electronic reporting tool/s or specific client requirements/ specification and satisfaction and complete relevant paperwork ensuring all deadlines are met.

To be accountable and to respond to all relevant corrective actions or help desk issues appropriately within the designated time scales and complete all necessary documentation.

To be accountable for the implementation and adherence to all Company Health and Safety policies, procedures and instructions and to confirm their effectiveness through planned Health & Safety audits and regular reviews.

To attend training courses as requested and update own personal skills and knowledge in areas of business, cleaning industry advancement and in particular health & safety.

Customer Care

Liaise daily and directly with the Estee Lauder key stakeholder ensuring any preparations required for site are actioned and completed to the clients satisfaction.

Proactively develop and maintain the highest standards of customer care in all areas of responsibility.

Relationships

Maintain effective communication at all times, ensuring that all information is shared with relevant staff, clients and customers.

Develop and maintain professional working relationships with all personnel.

Provide regular feedback to your line manager ensuring they are advised of all developments and problems in your areas of responsibility.

Act at all times in the best interest of the business to further good relations.

General

Ensure that health and safety standards are maintained at all times. Advise the Health and Safety Representatives of potential risk areas.

Ensuring that all materials, liquids and substances in use are as authorised by the Company and maintained in a safe and secure manner, and used and stored in accordance with manufacturer’s instructions

Ensure all HR procedures are adhered to.

Person Specification

Health & Safety Certification IOSH Managing safely minimum: Desirable
GCSE Math’s or Equivalent: Desirable
GCSE English or Equivalent: Desirable
BICS 1 & 2: Desirable
Professional qualification or degree - business related: Desirable

Experience

A sound knowledge of HR and people management experience in
this or a similar industry is desirable.

Abilities and Skills

Good communication:  Essential

Excellent IT skills: Essential

Well organised and disciplined: Essential

Professional approach: Essential

Team Player able to motivate: Essential

Well-developed people management skills: Essential

Excellent customer relationship, project management skills: Essential

A sound knowledge of relevant health & safety procedures, and
commitment to ensuring work is carried out to the highest safety standards: Essential

Experience of report writing, budget controls and profit and loss
accounts and able to demonstrate management experience within a Facilities Management environment: Essential

Driving License: Desirable but not required

Pay rate:  £16.00

Hours: 40

Shifts: Monday to Friday 

Location: One Fitzroy, Fitzroy Place, Mortimer Street, London. W1T 3BP