UX/UI Copywriter

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of UX / UI Copywriter. Based within the digital experience team you will be responsible for creating clear, concise, and accessible content for our digital journeys, including onboarding, dashboards, forms, and help text. Reporting to the Retention & Education Product Owner, this role is perfect for someone who enjoys working in a collaborative, agile environment and is dedicated to enhancing user experience through effective language.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Collaborate with designers, product managers, developers and researchers to create content that enhances usability and drives engagement, while maintaining an approach that understands, and chimes with, UK customers.

• Support projects at ideation and testing stages, all the way through to delivery. Conduct or support user testing of content.

• Champion content deign best practices across the Organisation.

• Support our web, browser and other product teams on cross-platform content when needed.

• Ensure all digital content meets FAC compliance, accessibility and internal brand guidelines.

To be successful in this role you should meet the following requirements:

• Some experience as a UX Copywriter, Content Designers, or similar role in digital product teams

• Excellent writing and editing skills, with a focus on clarity, usability, and accessibility

• Comfortable working in agile environments with cross-functional teams.

• Ability to balance user needs with business goals and regulatory requirement

• Customer-focused mindset with solid communication skills.

This role is based in London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500