Service Manager- Repairs

HAYS
West London

Job Description

Service Manager - Repairs & Maintenance

Service Manager - Repairs & Maintenance Contract: Permanent
Location: West London - Sector 5 (covering Wembley, Acton, Harrow, Northwood)
Salary: £49,587 per annum (includes a £4,000 local job supplement)

About the Role Repairs & Maintenance teams sit at the heart of our social purpose. Every day, they help create safe, warm and dry homes where residents feel proud to live.Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London-based team. This is a highly visible, field-based role, supporting frontline operatives and contractors to deliver a high-quality, customer-focused, responsive repair service.As Service Manager, you will have direct responsibility for driving first-time-fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.
Key Responsibilities
  • Operative management:Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.
  • Service delivery & quality:Monitor productivity, quality and progress of works through regular inspections (in-progress and post-completion).
  • Contractor performance:Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.
  • Complaint resolution:Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.
  • Commercial awareness:Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.
  • Health & safety:Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times.
Patch Coverage Your designated area will cover the following postcodes:HA0, HA2, HA3, HA4, HA5, HA6, HA9, NW10, NW12, UB6, UB9, W10, W11, W12, W2, W3, W4, WD19, WD23.
Working Arrangements This is a full-time, permanent role. You will be predominantly field-based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working.A company vehicle will be provided.
About You You will bring a strong trade background, excellent people-management skills and a genuine commitment to customer service. You’ll take pride in your work, enjoy supporting teams on the ground, and be motivated by making a real difference to residents’ homes.
  • Trade NVQ Level 3 or equivalent hands-on trade experience
  • Up-to-date knowledge of building maintenance, Decent Homes standards and relevant safety legislation
  • Experience of delivering an excellent, customer-focused repairs service
  • Proven ability to manage and motivate operational teams
  • Full UK driving licence
*The advertised salary includes a £4,000 local job supplement and a £1,000 market supplement.To apply:Please submit your CV and a covering statement outlining how you meet the essential criteria for the role. # 4791727
Posted 2026-05-16

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