Senior Consultant, Salesforce Functional Lead / Senior Business Analyst - GPS, Deloitte Digital

Job description

Connect to your Industry

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.

We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future?

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

We are seeking an experienced and highly motivated Salesforce Functional Lead or Senior Business Analyst with a strong background in designing and delivering Salesforce solutions within the public sector. The ideal candidate has proven experience in leading small to medium sized teams, and possesses a deep understanding of public sector processes and frameworks, including GDS service standards.

Business Analysis & Functional Design

• Perform business analysis and solution design activities across Discovery and Implementation project phases.
• Collaborate with business stakeholders across different functions to gather and analyse requirements for Salesforce solutions.
• Lead a team to design and documentation of scalable and compliant solutions to meet business needs.
• Collaborate with client Product Owners in the creation and upkeep of product backlogs, acting as a trusted advisor to provide recommendations based on understanding of business need, value drivers, process expertise and Salesforce functional knowledge.
• Plan and execute engaging, high quality functional workshops to elicit business needs.
• Manage design scope.

Project Management

• Create and execute workstream plans.
• Assist in the management of project delivery across end-to-end project lifecycle including change management, hypercare, testing and knowledge transfer.
• Identify, raise, manage and mitigate workstream and cross-workstream risks and issues.
• Develop and manage a high performing workstream team to deliver high quality value to our clients.

Roadmap planning

• Perform current and target state process design, including how business / organisational processes are enabled by technology.
• Create product and capability roadmaps that incorporate factors such as business priority, logical order of build, architectural transition states, timelines and cost, aligned to the service blueprint.
• Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer/citizen experiences.

Business Development

• Support RFP responses and other pre-sales activities.

Connect to your skills and professional experience

Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

• Background in client-facing Functional Lead / Senior Business Analyst roles on large scale, digital transformation programmes within the public sector, enabled by Salesforce.
• Experience in both Discovery and Implementation project phases.
• Experience in designing, leading and managing delivery teams, using Agile-based delivery frameworks.
• Experience in delivering, and managing junior team members to deliver, high quality key artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc.
• Experience in the end-to-end technology delivery lifecycle, including a good understanding of the roles, responsibilities and skillsets required within each workstream.
• Good understanding of the public sector ways of working, including adherence to public sector specific processes and alignment of solutions to Government Digital Service Standard (GDS).
• Strong experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis).
• Experience with product roadmap definition.
• Excellent verbal and written communication, interpersonal, and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Proven ability to define, effectively document and confidently present recommendations to senior stakeholders.
• Experience managing relationships with senior leadership, both technical and business.
• Salesforce certifications (e.g., Administrator, Sales Cloud Consultant, Service Cloud Consultant or equivalent) are essential; experience and certifications in Public Sector Solutions, Health Cloud, Non Profit Cloud and Education Cloud or equivalent preferred.
• Experience collaborating across other programme workstreams including data and migration, integration, project management, architecture build, testing and release, to manage risk and ensure end to end delivery success.
• Core project management experience, including management of risks, issues, actions and dependencies, as well as workstream level planning.
• Experience in mentoring and coaching junior talent.
• Experience contributing to RFP responses and other pre-sales activities (e.g. storyboarding, research, demo set ups, pre-sales conversations, estimations, high level solution design etc.; contribution to pricing and resource planning activities).
• Ability to travel (potentially abroad) to client sites 80-100% of the time.
• Must be immediately eligible for Security Check (SC) clearance, if not already holding an existing clearance that is equal to or above SC clearance.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation

"Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology and Transformation

Our hybrid working policy

You'll be based in London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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