Operations Support Assistant

Location: London (Holborn) 

Working pattern: Full time (Hybrid Working)

About us 

At CDR UK , we are specialists in corporate reputation, supporting some of the world’s most high-profile organisations in navigating complex reputational challenges. Whether it's crisis management, corporate positioning, or long-term stakeholder engagement, we deliver thoughtful, trusted advice that helps our clients protect and grow their reputations. Part of the Accordience Group, we offer the scale of a global network with the collaborative, supportive feel of a specialist consultancy.

The day to day

We’re now looking for an  Operations Support Assistant to join our team in a pivotal role supporting both the business’s day-to-day operations and our senior leadership. If you’re someone who enjoys being the “go-to” person, loves keeping things organised, and wants to be part of a collaborative team environment, we’d love to hear from you.

What You'll Be Doing

Assistant duties to CEO & Managing Director  

• Admin support for CEO & MD - making reservations and managing expenses e.g.: credit card management
• Co-ordinating the booking of ad-hoc national/international travel for senior team members as required
• Scheduling, facilitating, providing tech support and PPT presentation formatting for internal meetings, external client meetings and proposals/pitches as required

Operations & Office Support  

• Managing subscriptions (adding members, payments, renewals)
• Payments of all invoices (Addison Lee, conference call services etc)
• Working in partnership with 8 th Floor Office Manager on to support with overall smooth running of the facilities at Holborn Gate office
• Assist with meeting room bookings and visitor experience
• IT & Website
  • Leading on Sharepoint Migration IT project
  • First point of call for managing IT queries from the team and escalating to IT department where needed.
  • Ordering new equipment, managing equipment stock
  • First point of call for escalating technical issues with the website and liaising with IT/Third-parties where required

Marketing, Events & New Business Support 

• Working closely with New Business & Marketing teams to support coordinating external events and providing admin support for team (managing excel documents to track attendance, event recces, event logistics, managing budgets, managing reminders, working with various partners)
• Updating CDR website and LinkedIn channel to ensure relevant thought leadership and news is communicated in a timely manner
• Maintaining up to date assets for new business proposals including headshots, bios, client logos, case studies
• Support with formatting of relevant external and internal material e.g. new business credentials and proposals, internal presentations e.g. formatting and adding in images
• Use design software Canva to edit marketing collateral (logos and images) and create internal comms e.g. Christmas party invitations
• Updating and circulating agenda and reporting materials for internal new business meetings
• Support new business database management

People & Talent

• Work with the People Team to support with onboarding/offboarding e.g. diarising induction schedules, supporting on scheduling probation reviews
• Work with the People Team to ensure staff handbook is kept updated as required
• Ad hoc team support, organising leavers drinks, ordering gifts, cards, vouchers etc
• Co-ordination of internal training programme e.g. diarisation of sessions and tech support and meeting room prep

ESG

• Gather data, documents and liaise with members of the group in order to submit required ESG reports e.g. EcoVadis, Accordience sustainability report
• Work with the ESG group to promote internal initiatives to team (Plastic Free July, Zero Waste Week, talks)
• Support the DEI taskforce team with admin support and organisation as needed

About You

• Strong PowerPoint, design (including Canva) and document formatting skills
• Microsoft Office, particularly Excel and PowerPoint
• Experience with SharePoint and Microsoft 365
• Event coordination experience
• Excellent written communication and attention to detail
• Ability to manage multiple projects and competing deadlines
• Experience within a PR, communications, marketing or professional services environment preferred

And in return…

We believe in rewarding great work and creating an environment where you can thrive:

• Work from Anywhere up to 4 weeks per year.
• 25 Days’ Holiday , increasing by 1 day each year up to 28 days.
• Additional Birthday leave, so you can enjoy a gifted day to celebrate.
• Early Finish Fridays so you can start your weekend at 4pm.
• Enhanced Family Leave , supporting you through life’s milestones.
• Office Perks , including free fruit and breakfast when in the office.
• Employee Assistance Programme (EAP) , offering 24/7 wellbeing support.
• Life Assurance , providing peace of mind.
• New Business & Employee Referral Schemes to reward you for bringing in opportunities and talent.

At CDR UK, we’re proud of our collaborative and supportive culture. You’ll be joining a team where your contribution is genuinely valued, and you’ll have opportunities to grow your career while working in a flexible, people-first environment. Additionally, we recognise that to deliver the best work for our clients, we need a diverse range of perspectives and experiences. As an equal opportunities employer, we are committed to ensuring best practice approaches to a diverse and inclusive recruitment process and encourage applications from people of all backgrounds.