Marketplace Assistant Merchandiser

Who we are:

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Who you are:

You will have a passion for product and digital trading, with a keen interest in how customers shop through global marketplaces. You’ll be commercially curious, highly organised and comfortable working at pace across multiple internal teams, marketplace partners and third-party service providers. A keen eye for detail, strong analytical thinking and clear communication will be essential.

Primary objective of the job:

As Marketplace Assistant Merchandiser at White Stuff, you will support the Concessions Merchandiser to plan and trade our marketplace business, initially focused on Zalando and supporting future marketplace expansion, including Nordstrom in the USA. You will use commercial analysis, strong partner relationships and disciplined operational follow-through to maximise sales and profit, protect full-price sell-through and support sustainable marketplace growth.

What you’ll be doing:

• Support the Concessions Merchandiser in developing and delivering the seasonal marketplace strategy, initially focused on Zalando and scalable to future partners, including Nordstrom in the USA. 

• Review weekly marketplace budgets, forecasts and performance under the guidance of the Concessions Merchandiser.

• Support option planning, ranging and product selection by marketplace, territory and customer profile.

• Manage marketplace stock allocation and availability, ensuring the right stock is available at the right time while balancing wider channel requirements.

• Collate and produce weekly marketplace trade analysis covering sales, stock, sell-through, returns, margin, availability, product performance and key opportunities or risks.

• Lead weekly trade meetings with marketplace partners and relevant third parties, reviewing performance, previous actions, immediate priorities and longer-term opportunities.

• Build strong day-to-day relationships with marketplace contacts and third-party service providers, maintaining clear ownership, actions and escalation routes.

• Coordinate with third parties and internal teams to support product onboarding, listings, pricing, promotions, order flow, fulfilment and marketplace compliance.

• Manage the marketplace product enrichment critical path, working with Operations and third-party partners to resolve listing errors and improve time to online.

• Manage stock by marketplace to drive sell-through, full-price sales and profit, while monitoring returns and recommending corrective action.

• Manage despatch forecasts with the DC team, Operations, third-party partners and each marketplace.

• Monitor daily trading and operational performance, escalating data, stock, listing, fulfilment or compliance issues and following them through to resolution.

• Plan and manage marketplace promotions in line with the agreed commercial strategy, brand principles and partner calendars

• Monitor marketplace account health, product rankings and visibility, making recommendations to improve performance.

• Share marketplace insights, customer trends and lessons learnt with the Merchandising team and wider leadership team to inform other channels.

• Support the onboarding of future marketplaces, including country and partner-specific product data, assortment, pricing, stock and operational requirements.

• Support the Concessions Merchandiser with a clear weekly marketplace update for the leadership team, highlighting performance, risks, opportunities and required actions.

What you’ll need:

• Currently working as an Assistant Merchandiser or Senior MAA, ideally within retail, ecommerce or marketplace trading.

• Ideally experience working with international marketplaces or wholesale partners.

• Commercially aware, with an understanding of digital customer behaviour, consumer trends, competitors and marketplace dynamics. 

• Confident working with external marketplace partners and third-party service providers, building effective and accountable relationships. 

• Strong analytical capability, with experience turning sales, stock, returns and product data into clear actions. 

• Ability to proactively manage workload, prioritise activity and coordinate actions across multiple internal and external stakeholders. 

• Communicate accurately, clearly and concisely, both in writing and verbally, including in weekly trade meetings. 

• Strong problem-solving skills, with the confidence to investigate trading and operational issues and drive them to resolution. 

• Strong team-working skills, with the ability to build positive cross-functional relationships across Merchandising, Operations, Digital, Finance, Marketing and the DC. 

• Initiative and sound decision-making skills. 

• Excellent PC skills, including intermediate to advanced Excel; experience of marketplace or channel-management platforms would be advantageous. 

What we will offer you:

As Marketplace Assistant Merchandiser at White Stuff you will be entitled to an array of great benefits, some of which include:

• Hybrid working - 3 days a week in our London Office

• Quarterly/Annual bonus opportunity

• Up to 25 days holiday per annum plus bank holidays

• 2 extra (paid!) days off per year to volunteer in the local community

• 50% discount

• Subsidised BUPA Dental Insurance

• Healthcare cash plan and Life Assurance

• Interest free season ticket loan

• Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.

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