Resident Liaison Officer - 12-18 Months FTC (Hiring Immediately)

We are looking for a motivated and personable Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis.

At Fulkers Bailey Russell, we’re not just about delivering projects — we’re a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support sustainability and most importantly, empower and prioritise our people.

As a proud B Corp, we’re committed to high standards of social and environmental performance and making the journey smooth and successful for our clients. We’re big enough to lead complex, high-profile projects, yet small enough to genuinely support and care for our employees – our 'Fulkers people'.

What does the role involve?

As a Resident Liaison Officer, you will be responsible for resident liaison, engagement and decanting to maximise the success of various client programmes in London.

Responsibilities

• Work with the RLO Manager and PM team to deliver a complex decant programme, meeting tight deadlines while minimising disruption to residents

• Record, monitor and report on programme progress and take action to mitigate risks and investigate resident complaints

• Collaborate with contractor resident liaison teams to support households struggling with the programme and agree practical solutions

• Provide regular reporting on risks, issues and key tasks to avoid delays to the refurbishment programme

• Review and support the resident engagement strategy, ensuring clear, consistent communication

• Manage the decanting process, ensuring resident needs and off-site decant requirements are met for each programme phase

• Maintain a resident contact database to monitor engagement and identify residents requiring additional support

• Act as a key liaison between residents, contractors and developers, ensuring accurate and up-to-date information is shared

• Work flexibly between office and construction site locations

• Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures

• Endeavour to improve our social and environmental impact

• Any other duties as reasonably required of my role

Requirements

• Experience of consulting and maximising engagement with residents

• Management of large-scale decanting programmes

• Planning and organisational skills

• Ability to work flexibly with limited supervision, setting your own targets and achieving experience of engaging and consulting with residents

• Implement resident engagement plans to maximise resident engagement

• Excellent communication skills both oral and written

Benefits

Joining Fulkers means more than just joining a great team — it’s an exciting journey filled with rewarding benefits! 

• 33 days holiday (including bank holidays), plus an extra paid day off for your birthday and Christmas shutdown

• Option to buy or carry over up to 5 additional holiday days annually 

• Private health cover from day one 

• Enhanced maternity, paternity leave 

• Charitable volunteer day

• Agile working policy

• Annual discretionary bonus and salary review 

• Company pension scheme 

• Employee Assistance Program 

• Cycle-to-work scheme 

• Access to a wellbeing app and online learning platform 

• Career development, chartership support and training opportunities 

• Internal recruitment referral bonus scheme 

Fulkers Bailey Russell is now a Certified B Corporation, meeting high standards of social and environmental performance. We're dedicated to fostering a diverse and inclusive workplace - diversity in our team leads to creativity, innovation, and better business outcomes, and we promote equal employment opportunities to all qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us and be part of a team that values and celebrates diversity.