Compliance Officer

Ready to bring your compliance expertise to an expanding specialist lending business where you can make a tangible impact?

Armstrong Knight is recruiting a Compliance Officer for a growing financial services business operating within the secured lending market.

Working closely with the Head of Compliance, you will take on a varied role spanning compliance monitoring, regulatory guidance, complaints and risk management. You will help strengthen controls, support colleagues and ensure fair outcomes for customers.

This opportunity would suit a financial services compliance professional who enjoys investigating issues, providing practical advice and working collaboratively across a business. Experience in mortgages or secured lending would be particularly valuable.

The role

Your responsibilities will include:

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Investigating customer complaints and preparing clear, comprehensive responses.

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Liaising with the Financial Ombudsman Service on referred complaints.

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Providing regulatory advice and guidance to frontline colleagues.

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Conducting thematic reviews, customer file audits and call reviews.

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Supporting reviews of policies, procedures and internal controls.

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Preparing compliance monitoring reports and maintaining conduct and compliance management information.

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Helping identify and investigate potential fraud, money laundering and suspicious activity.

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Supporting regulatory reporting, colleague training and incident and breach management.

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Contributing to the development of the Risk Management Framework and maintenance of the Risk Register.

What we are looking for

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Compliance experience within financial services.

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A sound understanding of the FCA regulatory framework.

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Strong complaint-handling, investigative and problem-solving skills.

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Excellent communication skills and the ability to build relationships at all levels.

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Strong organisation, attention to detail and a proactive approach.

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Confidence working independently and as part of a team.

Mortgage or secured lending experience is preferred. Exposure to first or second-charge mortgages would be advantageous.

What’s on offer

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Salary of up to £50,000 per annum.

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Hybrid working.

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Annual discretionary bonus, subject to performance.

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25 days’ holiday, increasing with length of service.

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Life assurance of four times salary.

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Pension scheme.

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Season ticket loan.

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Option to join the Bupa private medical insurance scheme after successful completion of probation.

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A varied position with direct exposure to the Head of Compliance