Marcus by Goldman Sachs - Product Manager - London - Associate

MARCUS BY GOLDMAN SACHS

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we help over 900k customers with their savings goals, leveraging innovative design, data, engineering to provide customers with products that are grounded in value, transparency, and simplicity.

JOB SUMMARY

Goldman Sachs is looking for a Product Manager to join the growing Product team within the Assets & Wealth Management Division. The ideal candidate is extremely resourceful with prior experience managing/launching successful products, leading agile teams, and driving decision-making across cross functional groups.

The Product Manager will be responsible for building enhancements, integrating with the firmwide infrastructure and managing the core banking digital platform. You will engage with key stakeholders across business, second line teams, product, engineering, and brand teams to develop, prioritize and own a part of the product roadmap for Goldman Sachs. You will drive the agile development process to deliver new features and functionality, identifying and measuring key metrics to ensure a best-in-class customer experience across our web and mobile properties.

This is an opportunity to make an impact in the industry - delivering value to the customer through delightful UX and thoughtfully curated features. In this role, you will join a team committed to superior customer experience, operating at a fast pace to enhance the GS Deposits product line.

RESPONSIBILITIES

• Lead cross functional teams to define and design differentiated products and experiences across the customer cycle.
• Define feature development, build consensus among stakeholders and partner with engineers and designers to deliver high quality experiences
• Analyze quantitative and qualitative customer feedback to inform product strategy and pipeline development
• Research industry trends and features to develop and pitch recommendations for the product roadmap
• Define new features to be built, write user stories and acceptance criteria and groom stories with developers and designers
• Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience
• Interface with our customers to build delightful experiences
• Own and drive a product roadmap to meet business goals, achieve key performance indicators and provide a world-class customer experience

SKILLS

• Proven ability to drive meaningful change in a controlled and agile manner
• Strong communication skills, both written and oral
• Good analytical and problem-solving skills
• Team contributor who works well with others
• Experience working in agile business and technology development structure
• Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
• You are an innovator with a deep understanding of digital channels, a track record of innovation and a focus on increasing sales while decreasing cost per acquisition
• Knowledge of iOS and/or Android mobile and tablet platforms

BASIC QUALIFICATION

• Bachelor’s degree required, or equivalent
• 3+ years of product management experience in a fast-paced, agile product development environment
• Experience of owning a backlog, leading cross functional teams and managing/launching successful products
• Ability to communicate complex issues to a wide array of internal stakeholders
• Desire to work in a fast-paced environment, consistently adhering to strict deadlines and evolving priorities
• Prior experience of managing & optimizing digital customer journeys, ideally in retail financial services

PREFERRED QUALIFICATION

• Prior consumer banking/financial services experience