Trading Standards Officer (BR13)

Job Category : Facilities & Environmental Services

Location : Civic Centre, Bromley Council

Hours Per Week : 21.60

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £23.95

Trading Standards Officer with an emphasis on illicit tobacco investigations and the response to new vape legislation.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

1. Investigate complaints alleging breaches of legislation, following all reasonable lines of enquiry in bringing investigations to an appropriate, relevant conclusion.

2. Compile reports of breaches in accordance with the Police and Criminal Evidence Act and prepare case for Court and give evidence in Magistrates, County or Crown Court as necessary by liaising with solicitors or barristers.

3. Prepare and participate in outreach activities relating to advice, education, information, and training to stakeholders.

4. Carry out inspections of retail trade outlets, advise in respect of appropriate legislation and deal with infringements of the law as necessary.

5. Maintain an up to date, appropriate working knowledge of legislation assigned to the service.

6. Provide appropriate advice to consumers, businesses, partners and attend relevant meetings as the Divisional representative when required.

7. Develop specialist skills in areas of agreed topics.

8. Provide support to other officers where required.

9. Work within established departmental procedures

10. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.

Leadership and developing others Be capable of organising and leading activities involving groups other than own team. Show exceptional ability in the management of complex investigations or a specialised field. Demonstrate high level of accountability and initiative to motivate others to reach desired goals. Demonstrate effective leadership skills, taking responsibility for complex pieces of work, influencing and inspiring others, as well as project and people management Practice at the highest level, demonstrating and maintaining expert-level functional and technical competencies in a core area of complex practice. Supervisory role with officer(s) at BR6-BR8. Depute for Trading Standards Manager.

Flexibility Ability to adapt readily to change and strategic goals, communicate potential change to colleagues and senior staff.

Initiative Identify opportunities to act without direction and help and encourage others to use own initiative in approaching situations or problems.

Professional and technical expertise Hold the diploma in Trading Standards or equivalent or demonstratable exceptional expertise in a complex area. Experience of undertaking contentious and complex investigations of regional and national significance Practice at the highest level, demonstrating and maintaining expert-level functional and technical competencies in a core area of complex practice. Act as a consultant to others in team on specialist matters.

Customer Focus Maintain clear communication with customers, respond to and process enquiries and complaints within local standards, keep customers informed and up to date about progress. Strive to exceed expectations of service and actively encourage continuous improvement. Contribute significantly to policy development and service improvement using customer feedback.

Influencing others Identify and use a range of linked tactics to influence others using a style and approach appropriate to the interest and level of the organisation.

Planning and organisation Achieve a high level of performance through effective planning, personal organisation, showing confidence in own skills and capability. Demonstrate ability to assess raw data, missing data and information to identify weaknesses and flaws in order to correct and improve.

Monitor other officers’ workloads, recommending improvements, advice and identifying training needs where appropriate. Experience in developing and documenting best practice policies and procedures.

Teamwork and co-operation Work effectively in collaboration with others, demonstrating multidisciplinary awareness, engaging with multiple stakeholders, and building and maintaining relationships

Motivation and quality of works Exceed individual work targets with no supervision and maintain a consistently high standard of work. Encourage others to improve performance by own example. Demonstrate a high level of experience in successfully managing own workload in a complex area of work.

Analytical thinking Assess and advise senior staff on the impact and implications of change. Break down complex tasks into manageable parts and be able to report to members and senior staff clearly and efficiently in order that policy decisions can be properly made. Be able to recognise causes of events or consequences of action likely to impact the service. Experience in developing and documenting best practice policies and procedures.