Head of Account Management

Company: GoodFit
Title: Head of Account Management
Location: London or commutable to London 23 days/week
Language: English
WFH policy: Hybrid (23 days onsite/week)
Industry: B2B SaaS / SalesTech / MarTech / Data
Product: GTM data platform; custom datasets for sales marketing & RevOps. Commercial Leaders use GoodFit to configure the data they need to fuel their GTM strategy of choice.
Size and functions of local team: 3 AE 1BDR 1 AM 1 Founders Associate 1 Solutions Founder (Harrison); CRO (Adam) VP of Revenue (Wahid) and Founder involved in deals and customer relationships.
Reporting to: CRO

Role Description:
GoodFit is seeking a strategic results-driven Head of Account Management to lead and scale its post-sales revenue function. This person will own revenue growth from existing accounts manage a small but growing team and serve as a key member of the Commercial Leadership Team.

Youll be responsible for shaping the account management strategy improving processes and driving expansion across a growing client base of top-tier B2B brands. Youll also personally manage strategic client relationships ensure renewals and identify upsell/cross-sell opportunities.

This role is pivotal to GoodFits next phase of growth following a recent Series A raise and offers high exposure and influence across the business.

Key Responsibilities:

1. Revenue & Account Strategy

• Own the strategy for renewals upsells and cross-sells across all existing accounts

• Set team OKRs and ensure revenue targets are met

• Align account strategies with broader business goals

1. Team Leadership

• Line-manage and coach a team of 2 (and growing)

• Support hiring onboarding and performance management

• Build a culture of learning ownership and delivery

1. Strategic Client Management

• Personally manage key client relationships guiding them on GTM best practices

• Oversee complex renewals and long-term expansion initiatives

• Act as a strategic advisor and value-add partner

1. Strategic & Operational Leadership

• Work cross-functionally with Product Marketing and Sales to align around client needs

• Lead operational improvements across tools systems and playbooks

• Bring thought leadership to customer engagement and account growth

What Success Looks Like:

• Revenue Growth/NRR: High retention and growth of ACVs through expansion

• Client Satisfaction: Long-term engagement and satisfaction from strategic accounts

• Team Excellence: High-performing well-coached team hitting key goals

• Operational Impact: Scalable systems and processes embedded

• Leadership Influence: Contributing to the direction and success of GoodFit

Must Haves:

• 5 years managing client accounts with 2 years leading AM teams

• Track record of delivering renewals upsells and account growth

• Proven ability to manage and coach high-performing teams

• Strategic thinker who can also execute hands-on

• Strong commercial and relationship-building skills

• Data- and goal-oriented: comfortable setting KPIs and tracking performance

• Previous experience in startup/scale-up B2B SaaS environment

• Passion for GTM strategy SalesTech/MarTech and customer success

Nice to Haves:

• Experience coaching or building leadership capabilities in others

• Built or scaled an AM function from scratch

• Knowledge of professional development RevOps or learning programs

• Familiarity with GTM tools (e.g. Zoominfo Clay Apollo Chili Piper Mutiny)

Growth Perspective (for the candidate):

• Autonomy and influence in building a core commercial function

• Exposure to strategic decision-making and commercial leadership

• Join a post-funding team aiming to 34x revenue and headcount

• Engage directly with exec-level clients shaping GTM strategy

• Collaborate with top-tier founders and operators from exited startups

Salary Range & Secondary Benefits:

• 100K base 20K Bonus

• OTE aligned with upsell/renewal performance; specifics TBD

• Share options likely available

• Standard benefits package

Hiring Process:

• Phone Screen

• Interview

• Take-Home Task

• Culture Fit Round

How to Introduce a Candidate:
Slack #goodfit-bluebird-sales

Required Experience:

Director