Warehouse Optimisation Manager

Our client, a highly regarded freight forwarding and logistics specialist for the aerospace industry, are looking for a Warehouse Optimisation & Product Manager to join their team based in the London Heathrow area.
Main Purpose of the Role:
Reporting to the VP of Global Operations, the Warehouse Optimisation & Product Manager is responsible for driving operational excellence through process improvement, data-led decision-making, and the implementation of innovative warehouse technologies (e.g., WMS, automation, analytics platforms). This hybrid role combines operational efficiency with product ownership - ensuring warehouse workflows, systems, and teams operate at peak performance to achieve business goals. The position plays a key role in maintaining the company’s industry-leading warehouse service offering across it’s global network, delivering measurable value and exceptional results for their clients.
On Offer:
* A key role with global responsibility and reporting in to the VP of Operations in the US. Opportunity to grow expertise through ongoing coaching, training and development sessions
* Competitive salary of c.£70K, dependant on experience
* Generous holiday with 25 days per year, plus UK public holidays and an additional day for your birthday
* Contributory pension scheme, private health insurance, life assurance, Employee Assistance Programme and Free on-site parking
Duties and Responsibilities of the Warehouse Optimisation & Product Manager:
Operational Efficiency
* Analyse current warehouse processes (receiving, picking, packing, shipping, inventory control) to identify inefficiencies and bottlenecks.
* Develop and implement strategies to improve throughput, accuracy, and cost-effectiveness.
* Lead continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies.
* Establish, monitor, and refine KPIs such as order accuracy, pick rate, fulfilment time, and space utilisation.
* Standardise operational best practices and SOPs across all warehouse locations.
* Develop slotting and storage strategies in conjunction with the use of storage media to maximise storage density and operational efficiency.
Product & Systems Management
* Own the roadmap, implementation, and optimisation of warehouse management and automation systems (WMS, ERP integrations, dashboards, robotics).
* Collaborate with internal IT and external vendors to design scalable, efficient, and tailored technology solutions.
* Gather and translate operational feedback into actionable system improvements and feature development.
Data & Reporting
* Design and maintain analytics dashboards and reports to monitor performance against key metrics.
* Conduct root-cause and trend analyses to identify operational risks and opportunities.
* Deliver regular insights and recommendations to leadership, enabling strategic decision-making and continuous optimisation.
Customer
* Partner with Customer Solutions Teams to deliver comprehensive and compelling RFQ responses.
* Translate customer requirements into tailored operational and technology-based solutions.
* Collaborate with IT to integrate customer-driven technology initiatives.
* Attend Customer QBRs to present performance data, discuss continuous improvement initiatives, and identify cost-saving opportunities.
Leadership & Collaboration
* Partner with cross-functional teams (Customer Solutions, Operations, Transport, and IT) to align on efficiency and technology goals.
* Lead workshops and training sessions to embed a culture of continuous improvement within warehouse teams.
* Act as the bridge between warehouse operations, technology, and product development.
To Be Considered for the Warehouse Optimisation & Product Manager:
* Minimum 5 years’ experience in warehouse operations, logistics, or supply chain management.
* Proven success in process improvement and / or warehouse systems management.
* Track record of implementing automation, WMS, or efficiency-driven technologies.
* Proficiency in data analytics tools and project management methodologies.
* Excellent communication, stakeholder engagement, and presentation skills.
* Ability to lead cross-functional projects across technical and non-technical teams.
* Strong project and change management experience (Agile, PMP, or Prince2 desirable).
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics Industry