Restaurant Manager Apprenticeship Programme

Summary

We're looking for the next generation of Nandoca (Team members) who want to join us on the three-year journey to being Assistant Manager-ready. This is a brand-new opportunity where you'll do your Hospitality Hero Level 2 Apprenticeship and jump straight onto the Pathway to Assistant Manager Level 3.

Wage

£16,770 a year

Training course

Food and beverage team member (level 2)

Hours

25 Hours per week. Exact shift patterns to be confirmed.

25 hours a week

Start date

Thursday 10 December 2026

Duration

3 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Due to the nature of the shift patterns, you will need to be aged 18 or older to apply for this role.

Fired up. Big heart and always bringing the energy. That's what we're looking for in our future leaders. And this is your chance to be one.

You'll start off alongside apprentices from other restaurants and get to know how we work and how we bring the heat for customers every day. Then we'll gradually help you building up your management skills to help others bring their passion every day. If you want to be a leader, this is where you learn to do it the Nando's way.

If you're looking for a great job while you work out what you want to do next, you might be better off looking at our normal Team Member roles. For this, we want people who are excited to spend three years with us, learning the restaurants inside-out and throwing yourself into the training with an eye on becoming an Assistant Manager.

At Nando's, growth is way more than just helping you to perform in your job, it's about becoming a better person inside and outside of work. You'll be making customers feel valued and making sure they leave happy every time. What's not to love?

Your roles and responsibilities will include:

Front of house:

• Giving a warm welcome to our customers and make them feel at home
• Serve customers efficiently at the till - understanding their needs
• Serve amazing food to Nando's high standards that make customers feel 'Fired up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
• Bring amazing food and drink to the table and make sure our customers have everything they need
• Manage takeaway customer experience
• Set up, maintain, hand over and close down a clean, safe, and fully operational workstation
• Handle deep cleaning to Nando's high standards
• Follow all fire safety, health and safety, food hygiene and restaurant security measures

Back of house:

• Prepare, cook, and serve amazing food to Nando's high standards and make customers feel 'Fired Up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
• Set up, maintain, hand over and close down and clean, safe, and fully operational workstation
• Handle deep cleaning to Nando's high standards
• Follow all fire safety, health and safety, food hygiene and restaurant security measures

As well as fantastic training and development, we really care about looking after our Nandoca's by offering a great range of benefits, which include:

• Free meal on every shift you work
• Flexible shifts
• Access to a great discount platform
• Discount on Nando's for you and your friends and family (40% everyday)
• Internal development programmes to support your career development
• Regular regional parties and events
• Refer a friend incentive scheme

Where you'll work

168-176 Eltham High Street
SE9 1BJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Food and beverage team member (level 2)

What you'll learn

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

Pathway to Assistant Manager Level 3 Food and Beverage Team Member Level 2 Functional Skills Level 2 in maths and English (if required).

Requirements

Desirable qualifications

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None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Team Working
• Organisation Skills