Billing Specialist - LWI
- Managing WIP and billing activities for a portfolio of LWI adjusters
- Ensure adjusters submit timesheets in a timely manner and processing to our system
- Work towards monthly group and individual revenue targets.
- Reducing aged WIP within your area.
- Ability to work in multiple currencies billing companies in various countries.
- Adhering to strict market/client requirements for billing
- Working with credit control team and insurers, resolving invoice queries
- Working closely with Adjusters, Insurers and Brokers
- Uploading invoices onto various portals including Legal X.
- Seek assistance from adjustors to resolve any outstanding issues.
- Work with adjusters to ensure correct fee reserves are processed to ECF
- Process LWI fees into Class, ECF and Gemini.
- Keeping systems/master data updated with comments as invoices issued to clients.
- Assisting overseas LWI offices with complicated billing.
- Completing reports for various areas of the business.
- Achieving individual billing target
- Reducing WIP Days Outstanding
- Reducing the WIP provision/aged WIP
- Significant demonstrable experience in billing, working in a fast-paced, high-volume environment.
- Ability to follow set processes but also be able to “think outside the box” to resolve a query or chase a client.
- Accurate recording keeping.
- Excellent work ethic with a proactive attitude.
- IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.
- Having worked on various accounting or bespoke systems. And internal data management systems.
- Excellent query resolution and the ability to use all systems available to resolve the queries.
- Client-focused, good at establishing and building relationships.
- Experience in raising billing issues with senior staff.
- Experience in organising work to ensure objectives are met.
- Able to communicate in a clear, professional, concise, and structured manner internally and with clients.
- Enjoy working in a team and independently.
- Ability to self-motivate and self-manage their workload.
- Enjoys challenges and resolves queries with a positive attitude and persona.
- Experience with complicated billings/collections in a professional services environment
- Experience with the ECF/Class System
- Legal or Insurance billing
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