Duty Careline Officer - Out of Hours LBHF622002

Job Details:

Salary range: £40,404 - £41,637 per annum (additional allowance payable for Out of Hours of 17.5%)
Work location: 43 Beavor Lane, Hammersmith, London, W6 9BL
Hours per week: 36 (Full time)
Contract type: Permanent
Vetting requirements: Enhanced DBS Check

Closing date: 17 November 2025
Interview date: Week commencing 1 December 2025
Contact details for Informal discussion: Sharon Short, Careline Manager via email: [email protected]

About the role

This role is a 24/7 emergency alarm receiving and call monitoring / responding service supporting vulnerable residents. Responsibilities include call handling via our Jontek system, responding in person to some emergencies, processing referrals, installing alarms and maintaining accurate records. Excellent customer service skills and driving license (manual car) are essential.

We’d love to hear from candidates who share our commitment to Co-production and Independent Living. ‘Doing things with residents not to them’ is a key Council priority. We believe it is better for everyone when people are fully involved in the decisions that affect their lives. Our pioneering resident-led Disabled People's Commission set out key recommendations for co-production in its ‘Nothing about Disabled people without Disabled people’ report. Co-production is all about residents working together with people like Councillors and Council officers and others to make the Borough as accessible and inclusive as we can.

We believe in supporting and developing our staff to do the best job to make a positive difference with people. We are committed to high quality leadership, management and supervision and valuing our staff through ongoing career development.

Hammersmith & Fulham, rated nationally by Ofsted as one of the top Local Authorities, never stops moving forward.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the for more information.

Role Specific Qualifications

You will hold a full UK driving licence and be able to drive a manual vehicle.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE .

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at [email protected] or by post to The Town Hall, King Street, Hammersmith W6 9JU

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.