Floor Manager - Jacqueline

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The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are now recruiting a Floor Manager for Jacqueline: our refined tearoom and dessert salon that brings together timeless elegance, haute pâtisserie, fine teas and relaxed luxury. Under the creative direction of celebrated pâtissier Marius Dufay, Jacqueline offers afternoon-tea service, exquisite desserts, light meals and live music from midday through evening.

As Floor Manager, you will:

• Lead daily restaurant operations with confidence, grace and a hands-on presence.

• Champion a culture of Relationship Hospitality , ensuring every guest feels recognised, welcomed, and cared for.

• Train, mentor and inspire a diverse FOH team, supporting their growth and performance.

• Oversee guest flow, table management, covers pacing, and service recovery with clarity and calm.

• Partner closely with the Restaurant Manager and Culinary leadership to deliver consistent, intuitive service.

• Drive commercial awareness — understanding guest preferences, reading the room, and maximising opportunities to elevate both experience and revenue.

• Maintain impeccable standards of presentation, cleanliness, and operational readiness for a high-volume luxury environment.

About You

You will be a great fit if you:

• Bring proven leadership experience in high-volume, luxury dining environments.

• Possess exceptional guest presence and communication skills.

• Thrive in fast-paced, dynamic service settings, balancing warmth with precision.

• Lead by example — grounded, solution-focused, and deeply committed to team culture.

• Have a natural ability to anticipate needs, resolve challenges, and keep service flowing with poise.

Benefits & Culture

At Rosewood, our associates are the heart of our organisation. As part of The Chancery Rosewood pre-opening team, you will enjoy:

• 12 complimentary room nights across Rosewood hotels globally

• 50% F&B discount across the group

• A paid day off on your birthday

• Team member recognition and reward programmes

• Career development pathways across Rosewood Hotel Group

• And the opportunity to be part of London’s most anticipated luxury hotel opening.

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.