House Manager (London)
About the Role
We're looking for a professional and personable House Manager to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
On site at a development in Kings Lodge, HA4 8NH.
Working Pattern
Monday to Friday 8am – 3pm.
What You'll Be Doing
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and patrols ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy & professionalism
- Monitoring CCTV and managing visitor access, reporting urgent reports to Senior Property Manager
- Managing deliveries and post in line with company procedures- notifying residents when deliveries arrive and ensuring communal areas are managed correctly and parcels not left in building to cause a safety issues.
- Issuing and logging keys responsibly to contractors
- Proactively addressing cleaning and maintenance issues
- Following fire safety and health and safety SOP's
- Collecting and sharing in a timely manner all resident landlords supply monthly meter electric and water meter reads
- Reporting any building and or reactive repairs to the SPM
What We're Looking For
- Front of House/concierge experience in high-end residential buildings or developments
- Experience monitoring CCTV and managing visitor access,
- A Health and Safety Qualification is desired though not essential.
- Calm, courteous, and professional under pressure,
- Strong ]]>
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