HAAS Senior Operations Manager

The key purpose of the Senior Operations Manager – Supply chain role is to oversee and manage the performance with the supply chain partners, Join us in this exciting role as a Senior Operations Manager – Supply chain within HAAS. The primary focus for the successful candidate will be to oversee and manage the performance with the supply chain partners, who deliver the Work Capability Assessments (WCA) and Specialist Benefit (SB) service on behalf of Capita in L2 (Midlands & Wales). This involves ensuring contract delivery, collating performance and contractual delivery data to report both internally and externally.

The individual will be responsible for overall performance of the supply chain service, driving TPL performance, continuous improvement activity as well as stakeholder engagement.

This is a fixed term, part time contract at 22.5 hours per week for 6 months.
This is a home-based role with occasional client travel required.

Job title:

HAAS Senior Operations Manager

Job Description:

What you’ll be doing :

• Delivery to Contract Target Performance Levels : Ensure that all contractual targets and performance levels are met or exceeded, maintaining high standards of service delivery.

• Financial Accountability : Manage budgets effectively, ensuring financial targets are met. Responsible for delivering against the business plan.

• Stakeholder Relationships : Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.

• Change Management : Act as SME and key lead to drive projects within the Enhancements Project forwards, ensuring they are completed on time, within scope, and within budget.

• Recovery Plans : Support the development and implementation of recovery plans to address any performance shortfalls or operational issues.

• Decision Maker : Act as a decision maker in operational matters, providing leadership and direction to the team.

• Client & Employee NPS Results : Monitor and improve Net Promoter Scores (NPS) for both clients and employees, driving initiatives to enhance satisfaction and loyalty

What we’re looking for :

Essential

• Experience: A minimum of 10 years of experience in operations management, with at least 5 years in a senior operational role. Experience in managing large teams and complex projects is essential.

• Leadership Skills: Proven ability to lead and inspire teams, with a strong track record of driving performance improvement and achieving strategic objectives.

• Change Management: Demonstrated experience in managing projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.

• Financial Acumen: Strong financial management skills, including budgeting, financial performance analysis, and business planning.

• Stakeholder Management: Excellent relationship-building skills, with the ability to manage and influence key stakeholders, including clients, partners, and internal teams.

Desirable

• Risk Management: Experience in identifying, assessing, and managing business risks, ensuring compliance with relevant regulations and standards.

• Innovation: A track record of driving innovations and fostering a culture of continuous improvement and operational excellence.

• Industry Knowledge: In-depth understanding of the assessment process and relevant government policies and procedures, including PIPAG.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.

What’s in it for you?

• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Access to the Headspace app for you and up to 5 family or friends.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Location:

London

,

United Kingdom

Time Type:

Part time

Contract Type:

Fixed Term (Fixed Term)