Delivery Experience Manager (All Genders)
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.
We're on a mission to create joy for pets and their parents, driven by our core values of Care , Courage , Openness , and Simplicity . At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.Job Description
As the Delivery Experience Manager for UK and Ireland, you will:
- Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
- Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
- Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
- Monitor customer satisfaction trends and set priorities accordingly.
- Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
- Scout for market innovations to drive superior and cost-effective delivery solutions.
- Lead as an expert for relevant tools and processes within the Delivery Experience team.
- Align closely with the sales team to advance customer experience in local markets.
Qualifications
- Graduate degree or equivalent with sound experience in customer-oriented logistics services
- Demonstrated ability to manage projects and identify customer requirements
- High analytical competence and advanced IT skills, including MS Excel
- Profound knowledge of the UK and Ireland Last Mile market and logistics
- Excellent problem-solving skills with a result-oriented approach
- Fluent English communication skills; additional European language is a plus
- Willingness to travel
Additional Information
Additional Information
:
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote , collaborating with colleagues across locations.
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
Local
Additional Information
could not be loadedzooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Recommended Jobs
App Developer
We're currently partnering with a digital health company that's leading the way in brain training and cognitive fitness, with over 30 million users worldwide. They're now hiring for an experienc...
Software Product Director
About us Avencia Consulting are partnered with a well known Specialty Reinsurer based in the City, who are looking to hire a Product Director to join on a permanent basis. The role You w...
Senior Full Stack Engineer (Remote or Berlin-based)
Join Our Mission to Fight Climate Change as our (Senior) Full Stack Engineer! Want to be part of one of Europe's fastest-growing climate tech startups? We are looking for a passionate Senior Full S...
Head of Food Safety and Technical
In this role, you'll shape the safety and quality of our food for our UK grocery business and Restaurants in the UK and Europe. You'll confidently lead a talented team to develop and deliver safety sy...
Executive Assistant - London
Executive Assistant – Central London We are seeking a proactive and highly organised Executive Assistant to support our BID CEO and help drive the success of a thriving London Business Improvement...
Javascript with Agile Software Engineer - Central London (IT)
Job Description Javascript and Agile Software Developer - Central London The Client Developer will be responsible for the development and delivery of all client side aspects of our product, develo...
Primary Teacher
Supply Teacher Location: Tower Hamlets, London Job Type: Supply, Full-time & Part-time Available Working Hours: 8:30am - 4pm, Monday to Friday Daily Rate: £140 - £180 We are currentl...
Early Years Practitioner
Love working with little learners but need more flexibility in your day? Reeson Education are working with a collection of exceptional nurseries in Southwark to appoint adaptable and caring Early ...
Psychology Teacher - Outstanding School - Greenwich
*Psychology teacher required to work on a full-time position *Psychology teacher required to work within an Outstanding Independent school *Psychology teacher to join a highly successful and well-...
Java Software Engineer (IT)
BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governm...