Area Manager (London) (London)

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

Please note: This is a fixed term contract until March 31st 2027.

As an Area Manager, you will lead a team of Community Housing Managers to deliver a responsive, customer-focused housing management service across a range of tenures. You will be responsible for driving performance against key targets and KPIs, ensuring customers receive excellent services that help sustain tenancies, improve neighbourhoods and create thriving communities.

Working closely with internal teams and external partners, you'll oversee core housing management activities including tenancy and leasehold management, anti-social behaviour, income recovery, customer engagement and estate management. You will ensure housing compliance, fire safety and estate-related risks are managed effectively and in line with landlord obligations. You'll also contribute to business planning, service improvement and policy development, while managing budgets and helping to deliver value for money across your area. As a senior leader, you'll represent the business in strategic projects and deputise for regional leadership when required.

Essential Criteria

• Hold a Level 4 qualification in Housing Management (or equivalent) or be willing to actively work towards achieving this qualification.
• Significant experience managing housing services across multiple tenures, including tenancy management, leasehold services, anti-social behaviour and income recovery.
• Demonstrable experience leading, coaching and developing high-performing operational teams.
• Strong understanding of housing legislation, regulatory requirements, safeguarding responsibilities and estate management practices.
• Experience of managing performance against KPIs, service budgets and continuous improvement initiatives.

More about you

You are an experienced housing professional with a strong understanding of the challenges and opportunities within social housing. You have a proven track record of leading teams, improving performance and delivering excellent customer outcomes. Comfortable working in a fast-paced environment, you can balance operational demands with strategic priorities while ensuring legal and regulatory compliance.

You'll have a thorough understanding of tenancy and leasehold management, safeguarding, anti-social behaviour case management and estate services. You're skilled at building effective relationships with local authorities, social services and other partners, creating collaborative solutions that benefit customers and communities. Most importantly, you're passionate about delivering high-quality services that make a positive difference to people's lives.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected] .

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

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