Solution Consulting Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Manager Solutions Consulting United Kingdom & Ireland (UKI)

As the Manager of Solutions Consulting for UKI you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. Youll help shape our regional strategy ensure technical excellence throughout the sales cycle and work closely with Sales Customer Success Product and Marketing teams to deliver real impact for our customers and partners.

What Youll Do

• Lead coach and develop a team of Solution Consultants fostering collaboration accountability and continuous growth.

• Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs.

• Guide customer conversations with technical and business insight helping the team design and present solutions that demonstrate clear value and differentiation.

• Build strong relationships with customers partners and internal stakeholders acting as a trusted advisor in key opportunities.

• Ensure quality and consistency in solution design proposals and demonstrations to drive customer confidence and win rates.

• Encourage innovation and best practice sharing helping the team improve processes tools and approaches across the sales cycle.

• Stay informed on industry trends competitive developments and emerging technologies to keep the team and customers ahead of the curve.

Qualifications

• Bachelors degree in a relevant technical field or equivalent experience.

• 5 years of experience in Solutions Consulting Presales or Technical Sales ideally within SaaS AI or CX environments.

• Demonstrated success leading or mentoring technical teams.

• Strong understanding of AI CCaaS Customer Experience and Digital Engagement domains.

• Excellent communication and storytelling skills able to simplify complex concepts for different audiences.

• Collaborative proactive and results-driven with strong problem-solving abilities.

• Comfortable working in a fast-paced matrixed environment.

• Proficient in relevant enterprise tools and CRM systems.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit .

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Required Experience:

Manager