Night Concierge

Single Homeless Project have a new opportunity for a Night Concierge to join our team based in Islington. You will join us on a full time, permanent?basis, working 41 hours per week,?and in return, you will receive a competitive salary of £27,007.50 per annum (Pro rata).

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.?We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change.?

From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across London boroughs.

About the Night Concierge role:

As a Night Concierge in our Ashley Road (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working pattern for the role is Monday, Thursday, Friday & Saturday 10pm - 08.15am.

About you:

A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.


A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.


The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.


An understanding of Health and Safety at work and the likely issues to occur in a residential building.


Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.


An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

Our attractive benefits package includes:

A salary increase after successfully completing six month's probationary period


A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services


25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),


A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary


Staff Health Cash Plan and discounts scheme


Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Closing date: Sunday 22nd June at midnight

Interview date: Thursday 3rd July at Ashley Road Service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Finance Assistant - we'd like to hear from you!

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited