Senior Customer Success Management Associate

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 4+ years of experience in Customer Success, Account Management, pre‑sales, or customer support roles
• Strong understanding of KYC compliance, identity verification processes, and client onboarding workflows
• Experience with government clients is a strong plus
• Excellent verbal and written communication skills with the ability to simplify complex concepts
• Ability to work independently and collaboratively, with strong attention to detail
• Experience creating or delivering scalable client‑focused resources (training, webinars, campaigns) preferred
• Understanding of business processes related to regulatory, supplier, or Transfer Pricing risk use cases preferred
• Strong analytical skills; ability to interpret usage data and turn it into actionable recommendations
• Proficiency using AI tools to optimize workflows and support operational efficiency
• Fluent in English + one additional European language is preferred.
• Ability to travel up to 25% as needed

Education

• Bachelor’s degree required, preferably in business, economics, finance, marketing, or related fields.

Responsibilities

Drive customer lifecycle success through onboarding, adoption, usage optimization, and retention.

• Manage the full customer lifecycle, ensuring adoption, account health, and retention
• Serve as a trusted advisor, delivering best practices, updates, and training resources
• Organize and run onboarding sessions, kickoff meetings, status calls, and strategic reviews
• Monitor and analyze customer usage data to identify risks, opportunities, and trends
• Present actionable insights to help customers optimize product value and outcomes
• Maintain strong product knowledge to support client interactions and internal enablement
• Collaborate with Product, Marketing, and Know Your Customer (KYC) teams on customer programs and feedback loops
• Support team enablement through training and knowledge‑sharing

About the team

Our Customer Engagement team is responsible for driving purposeful, value‑based interactions that strengthen customer satisfaction, retention, and long‑term loyalty.
By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organization with a strong focus on customer centricity and collaboration.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.