Senior Operations Manager (6 Month FTC)
Senior Manager – Operations (6-Month FTC)
Lloyd's Insurance Market
London | Hybrid | Fixed Term Contract
Salary - Up to £120,000 Pro-Rata
We’re searching for a dynamic Senior Operations Manager to take ownership of operational excellence within our Account Management function.
This is a high-impact leadership role , driving transformation, coordination, and strategic support across a market-facing team during an exciting time of change. The Opportunity
This role isn’t about keeping the lights on — it’s about shaping the way Account Management operates. You’ll lead a team, build strong cross-functional workflows, and ensure our processes, technology, and reporting frameworks are best-in-class.
What you’ll be doing:
- Provide vision and leadership for a team of 3, aligning operations with strategic goals
- Design and implement an operational excellence framework across Account Management
- Act as the central hub for logistics, process improvements, and cross-team delivery
- Streamline reporting, documentation, and knowledge sharing to boost efficiency
- Spot bottlenecks, manage risks, and support senior leaders with key initiatives
- Foster a culture of continuous improvement and high performance
What you’ll bring:
- Experience leading teams and projects in insurance or financial services
- Strong stakeholder management and influencing skills at senior levels
- Proven track record in project delivery, transformation, and operational excellence
- Ability to manage multiple priorities with pace and precision
- Strategic thinking with hands-on leadership skills
This is a 6-month fixed-term contract , offering the chance to step into a role where your ideas will directly shape how we work and deliver value across the business .
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