Complaints Officer
- Handle and resolve customer complaints in a professional and timely manner.
- Maintain accurate records of all complaints and resolutions.
- Work closely with the customer service team and housing operations lead to ensure customer satisfaction.
- Analyse complaint trends and provide feedback to improve processes.
- Ensure compliance with relevant regulations and company policies.
- Communicate effectively with internal and external stakeholders.
- Prepare reports on complaint handling and outcomes.
- Support the implementation of strategies to enhance the customer experience.
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