Fraud Reduction Manager

Fraud Reduction Manager

18 month FTC

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

We are seeking a Fraud Reduction Manager to monitor, investigate, and reduce fraud across the system for a major public transport technology programme. This is a hands‑on and operational role, covering both digital and physical fraud scenarios—ranging from system‑level anomalies to field‑device misuse, retail irregularities, and fraudulent behaviour at validation or sales points. The role requires strong analytical skills, practical investigation capability, and close coordination with operational, technical and retail teams to safeguard system integrity across all environments.

Key duties include:

• Continuous monitoring of system activity and field-based device behaviour to identify fraud patterns, suspicious transactions, physical misuse, retail irregularities and emerging risks.
• Leading fraud investigations across digital, operational and retail environments, coordinating with technical, field, cybersecurity and customer‑facing teams to resolve issues efficiently.
• Managing fraud risk, maintaining clear documentation of identified risks, and driving mitigation actions.
• Developing and executing the Fraud Reduction Plan, defining priorities and implementing targeted initiatives.
• Overseeing fraud analytics workflows, dashboards and reporting to ensure timely insights.
• Chairing internal fraud analysis meetings and contributing to multi‑stakeholder governance forums.
• Engaging with external partners such as operators, payment ecosystem organisations, retail agents and suppliers.
• Leading and coordinating a multidisciplinary fraud reduction team and promoting best practices.
• Supporting enhancements to fraud detection tools, rulesets, automation and system capabilities.
• Promoting fraud awareness, training and continuous improvement across all involved teams.

Requirements

• Bachelor’s degree in a relevant analytical, technical or business discipline (e.g., Engineering, Computer Science, Information Systems, Mathematics, Statistics, Business Administration or Economics).
• Proven experience in fraud prevention, risk management or revenue protection, ideally within payments, fare collection, transport or digital platforms.
• Strong analytical skills and ability to interpret data, detect anomalies and generate insights.
• Demonstrated experience leading fraud investigations and coordinating cross‑functional teams.
• Understanding of system behaviours, field device operation, back‑office processes and transaction lifecycle management.
• Excellent communication and reporting capabilities for senior stakeholders.
• Ability to prioritise effectively, manage time‑critical incidents and operate in complex environments.
• Leadership skills including team coordination, mentoring and the promotion of best practices.

Desirable

• Familiarity with AI‑based fraud detection tools and the use of machine‑learning techniques to identify behavioural patterns and anomalies
• Exposure to contactless payments, digital wallets, tokenisation, ML‑based anomaly detection or concessionary/retail agent schemes.
• Master’s degree (MSc or MBA) in areas related to data analytics, cybersecurity, risk and security management or complex operational systems.
• Educational background in Industrial Engineering, Systems Engineering or similar, providing understanding of operational processes, system interactions, and transport environments.
• Certified Fraud Examiner (CFE)
• CRMA, CISM, CISSP, or ICA certifications in Financial Crime / AML / Fraud Prevention

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• 35 hour working week
• Pension – 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law