Patient Dining Manager
Job Details
Patient Dining Manager
Cromwell Hospital, London | Up to £40,000 + Benefits
- Lead and inspire the ward host/hostess team, fostering a culture of service excellence.
- Ensure meals are delivered on time, safely, and in line with dietary and clinical requirements.
- Engage with patients daily, gathering feedback and driving improvements to the dining service.
- Monitor quality, compliance, and hygiene standards (HACCP, food safety, infection control).
- Manage rotas, training, and development to build a motivated, high-performing team.
- Control costs, reduce waste, and manage stock effectively while maintaining service standards.
- Collaborate with clinical teams and hospital leadership to continually improve patient satisfaction.
- Proven experience in catering or hospitality management, ideally within healthcare or a high-volume service environment.
- Strong leadership skills with the ability to motivate, coach, and develop diverse teams.
- Excellent understanding of food safety, hygiene, and compliance standards.
- Outstanding interpersonal and communication skills, with a patient-first mindset.
- Commercial awareness with experience in cost control and efficient service delivery.
- Resilient, organised, and calm under pressure, with a hands-on approach to problem solving.
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