Front Office Manager

Welcome to ibis London Canning Town, not your typical 3-star hotel. Located in one of East London’s most exciting and rapidly growing areas, we combine the comfort of a 196-room ibis hotel with the vibrant energy of Chill#08 , our café-bar that serves up cocktails, coffee, and local charm.

Our team is diverse, motivated, and driven by one common goal: to create fun, memorable, and meaningful guest experiences every single day. From the O2 to ExCeL, the city buzzes around us, and we reflect that same energy inside.

Whether you’re welcoming a business traveller, a concert-goer, or a curious local, you’ll be at the heart of the action.

Job Description

Your Mission:

As our Front Office Manager , you’re not just managing a desk, you’re managing first impressions . You’ll lead the front office operation with enthusiasm and purpose, ensuring your team delivers warm welcomes, smooth stays, and genuine connections.

You’ll be hands-on, visible, and inspirational , fostering a culture of service, accountability, and fun.

What the Role Looks Like:

 Guest Journey & Experience

• Deliver service excellence throughout the guest journey – pre-arrival to post-checkout.
• Manage day-to-day front office operations (including Night Team).
• Handle complaints with confidence and empathy, using feedback as a tool to grow.
• Lead TrustYou and other guest feedback platforms, championing a proactive response culture.
• Promote the ALL Loyalty Programme and upselling across services.

 Team Leadership

• Inspire, train, and support your team – from recruitment to daily motivation.
• Lead by example on shift, setting the tone for the guest experience.
• Ensure all team members understand brand standards and deliver consistently.
• Conduct regular performance check-ins, support STIP targets, and encourage development.

 Operations & Commercial Control

• Manage reservations, walk-ins, room allocations and overbooking situations smartly.
• Ensure all cash handling, reporting, and billing procedures are accurate and secure.
• Collaborate daily with housekeeping, maintenance, and Chill#08 to ensure smooth operations.
• Monitor local events (O2, ExCeL, etc.) and adjust plans to maximise revenue and service delivery.

Qualifications

• Previous experience in a front office leadership role
• Strong system knowledge ,Opera Cloud or similar PMS is a bonus.
• A team motivator who communicates with clarity and care.
• Calm under pressure and solutions-focused, especially in guest-facing challenges.
• A natural host, confident, approachable, and hospitality-minded.
• Able to work shifts, weekends, and holidays as part of a rotating leadership schedule.

Additional Information

What’s in It for You

• Salary: £35,469 per annum
• Bonus: Up to 10% annual performance bonus
• Accor Heartist Benefits – worldwide hotel discounts & perks
• Career development via Accor Academy & your own L&D plan.
• Access to staff recognition, wellbeing programmes, and team events

Sound like you?
Hit apply and join the Ibis Canning Town family. Whether you’re looking to grow or bring your energy to a new role, we’d love to hear from you.