Customer Experience Designer in London Area

Job description

About us

GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions.

Role Overview

As the Experience Designer at GRIDSERVE, you will be a talented and passionate UX/UI Designer able to craft intuitive and visually compelling user experiences for GRIDSERVE's digital products. This role is key to ensuring our solutions meet customer needs, enhance user satisfaction, and align with our commitment to innovation and sustainability. This role requires a sharp focus on digital innovation while ensuring that the integration between digital and physical touchpoints is seamless and impactful. You will be embedded in cross-functional tribes, collaborating with product managers and developers to bring our holistic customer experience vision to life.

The role

• Design & Prototyping: Create wireframes, prototypes, and high-fidelity designs for web and mobile applications, ensuring a seamless and user-friendly experience.
• User Research: working with our researcher, conduct user research, interviews, and usability testing to understand customer behaviour and pain points.
• Collaborate Across Teams: Work closely with product managers, developers, and stakeholders to translate business requirements into user-centric designs.
• Visual Design: Develop cohesive design systems, including typography, colour schemes, and icons, that align with GRIDSERVE's brand guidelines.
• Iteration & Feedback: Use data-driven insights and feedback to iterate and improve designs continually.
• Accessibility & Standards: Ensure designs comply with accessibility standards (e.g., WCAG) and best practices for responsive design.

You’ll bring

• Strong background in UX/UI design, preferably within a digital-first or product-centric environment.
• A robust portfolio that showcases digital-first UX projects, demonstrating design thinking and measurable impact.

• Experience & Expertise: Portfolio: Research Skills: Proven ability to conduct and synthesise user research, including remote usability tests, A/B testing, and data analysis.
• Digital Analytics Familiarity: Experience working with digital analytics tools to extract user insights and inform design decisions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex digital concepts to both technical and non-technical audiences.

Qualifications and Certifications

A degree or professional qualification in UX design, human-computer interaction, or a related digital field.

• Tool Proficiency: Mastery of design and prototyping tools such as Figma, Sketch, Adobe XD, or similar. Familiarity with motion design and interactive prototyping is a plus.
• Experience with survey tools and journey mapping (e.g., Qualtrics, UXPressia).

Benefits & ways of working

Financial benefits: Competitive pay, annual bonus, pension (5% employer contribution), life insurance (AIG, 4x salary), income protection (Legal & General)

Wellbeing & flexibility: 33 days holiday (incl. Public holidays) + a day off for your birthday, hybrid working, enhanced family leave (6 months full maternity/primary adoptee pay, 2 weeks full partner/secondary adoptee pay), neo-natal care pay, Private Medical Insurance for you and your family (from day one), Employee Assistance Programme, 24/7 GP access, iFeel app for mental wellbeing support, eye test & glasses allowance

Planet-friendly perks: EV salary sacrifice scheme (CarWow)

Career growth: Learning & development resources via Go1 platform, in-house LMS

Inclusivity at GRIDSERVE

GRIDSERVE is an inclusive employer, committed to ensuring equitable opportunities for all.

We welcome applicants from every background, including those from under-represented and marginalised groups, and believe that diversity of thought fuels innovation and nurtures talent.

To support this, we guarantee interviews to all qualified disabled candidates who meet the essential criteria for the role.

Even if you don’t meet every requirement listed, we encourage you to apply — you may be the right fit for this role or for future opportunities.

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#InclusiveHiring #CustomerExperience #UX #UI #HybridWork #GRIDSERVE

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Casual / Part Time Jobs

Published at

09-10-2025

Profession type

Design / Fashion

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English