Damp Coordinator - Planner/Scheduler

Damp Coordinator – Planner/Scheduler

Location: Fulham, London

£28,000 per annum – Opportunity for overtime at enhanced rates & additional earning potential through commissions

The Role

The Damp Coordinator plays a pivotal role within the Damp Division of our client, based at our Fulham HQ.

Reporting directly to the Operations Manager, the coordinator ensures the seamless management of client inquiries, survey bookings, job scheduling, and project delivery.

Our client is looking for individuals who align with their mission to solve complex property issues proactively, share their vision for trusted, high-performance service, and embody their core values of integrity, craftsmanship, communication, and collaboration.

Our Client

A well-established and dynamic company that specialises in Damp, Roofing, Drainage, Pest Control and Restoration! They are a family-run business operating in the heart of Fulham, and have a reputation of providing exceptional services to customers.

They're an innovative and fast-paced company that prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence.

Are You Ready to Make a Real Impact? Tired of the same old routine in your current role? Feeling like just another cog in the machine?

Break free from the mundane and step into a world where your work truly matters! Join our client in Preserving London's Iconic Landmarks!

Minimum Requirements:

• Minimum of 3 years proven background / experience in scheduling, coordinating and project administration within the property services, construction or facilities management industries.
• At least 2 years damp experience is preferred.
• Strong organisational skills with exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills with a clear client-facing manner.
• Demonstrated experience managing job bookings and tracking systems (Podio experience preferred but not essential as full training provided).
• Professional telephone manner with the ability to handle both client inquiries and contractor liaison.
• Ability to manage multiple priorities while maintaining composure and accuracy.
• Proficient in Google Workspace and comfortable using CRM or project management platforms.
• Excellent diary management skills and must be adaptable.
• Excellent team and client management skills essential.
• Proactive, solutions-focused mindset with a commitment to delivering high service standards.
• Computer literacy – MS Office, Google documents
• Must reside within less than 1-hour drive from Fulham, London SW area.

Duties & Responsibilities:

• The role serves as the primary point of contact between clients, surveyors, tradespeople, subcontractors, and internal teams.
• Responsible for maintaining high standards of communication, operational efficiency, and project documentation.
• Delivering an outstanding client experience and supporting the company’s reputation for excellence.
• Manage incoming client inquiries and convert them into scheduled damp surveys and works.
• Book and coordinate damp surveys, ensuring timely delivery of reports to clients.
• Liaise closely with surveyors to ensure they are briefed for all jobs and reports are completed accurately.
• Track and follow up on quotes, manage approvals, and convert successful quotations into scheduled works.
• Coordinate damp works projects—confirm tradesmen availability, order materials, arrange access, and manage project progress through to completion.
• Provide regular project updates to clients, ensuring expectations are managed and satisfaction is maintained.
• Maintain up-to-date job records and documentation in Podio.
• Track profit margins, issue invoices, and follow up on payments in line with company terms.
• Act as the key communication point for all parties involved in damp works—including clients, internal staff, subcontractors, trades, and suppliers.
• Ensure compliance with company processes and procedures for financial accuracy, safety, and operational efficiency.

What They Offer:

• Fixed Hours with Overtime Options: Work from 8 am-5 pm, Monday to Friday, (option to work Tuesday to Saturday) with the opportunity for overtime at enhanced rates.
• Competitive Salary: £28,000 per annum, with additional earning potential through commissions.
• Professional Growth: Continuous personal and professional development opportunities.
• Benefits: PAYE contract, pension, 28 days paid holiday (inclusive of bank holidays), staff uniform, Company events, Employee discount, Health & wellbeing programme.
• Dynamic Work Environment: Be part of a young, fast-paced, and dynamic team making a real difference in London.

If you're ready to take your career to new heights and be part of a team that's transforming London, one property at a time, they would love to hear from you. Apply now!