Deputy Team Manager

About the role:

Every young person deserves more than a safe place to stay. They deserve people who believe in their potential, listen to their ambitions and help them build a future they can feel excited about. At our Ofsted-registered Young Person's Accommodation Service in Islington, you'll play a key role in making that possible, helping looked after young people and care leavers find stability, develop independence and take meaningful steps towards the future they want.

As Deputy Team Manager, you'll work closely with the Services Manager to support, guide and develop a dedicated frontline team, creating an environment where both colleagues and young people feel supported to thrive. You'll bring a thoughtful, trauma-informed approach to leadership, helping staff navigate challenges, strengthen their practice and deliver consistent, high-quality support that puts young people's voices, choices and aspirations at its heart.

Your role will be varied and hands-on, from overseeing support and safety planning, responding to safeguarding concerns and strengthening partnerships with Children's Services and leaving care teams, to supporting service performance, Ofsted compliance and the day-to-day running of the accommodation. You'll also help create opportunities for young people to build life skills, access education and employment, and prepare for their next steps towards independence.

This is an opportunity to develop your leadership experience while making a genuine difference to young people's lives. You'll be part of a service where reflective practice, creativity and collaboration matter, and where your ability to bring out the best in others can help young people recognise what's possible for themselves.

About you:

• You're a natural motivator who knows how to bring out the best in people. You've supported or managed frontline teams and can inspire confidence, encourage growth and help colleagues deliver their best work, even when things get tough.
• You understand that young people's journeys are rarely straightforward. You've worked with young people in care or care leavers, understand the impact of trauma and know how to balance compassion, boundaries and ambition for their futures.
• You're someone who stays calm when things get complicated. You can navigate safeguarding concerns, manage risk and make thoughtful decisions that keep young people safe without losing sight of their independence and choices.
• You see opportunities where others might see barriers. You're creative, resourceful and know how to build relationships with young people, professionals and community partners that open doors and make things happen.
• You care about getting the little things right as much as the big things. You can juggle competing priorities, maintain high standards in an Ofsted-regulated environment and aren't afraid to challenge, reflect and try something different when it could lead to better outcomes.

About us:

We're London's leading homelessness charity - and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we're not shying away. We're rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We're here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that's bold, compassionate and determined to do better for the people we support and for each other. You'll work alongside colleagues with lived experience, in a space that's trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We're not perfect, but we're real. We listen. We learn. And we push forward, together. Because this isn't just a job. It's a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 15th November at midnight

Interview date: Wednesday 25th November at SHP Head Office in Kings Cross

Please note there will be a second stage in service in Islington for progressed candidates.

This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.