Application Support Analyst

Michael Page
London

Job Overview The primary responsibilities of the Technical Analyst will be maintaining and running client exchange platforms.

The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work.

Responsibilities and Duties
  • Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms
  • Provide 1st line support to connected clients
  • Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
  • Support the build-out and configuring of new exchange platforms
  • Take a lead role in technology client support, including platform delivery management, support and knowledge transfer
  • Raise and deploy changes to support the day-to-day running of multiple exchange platforms
  • Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
  • Be a subject matter expert of the exchange platforms offered from a technological perspective
  • Take part in release review meetings prior to upgrades
  • Actively raise and pursue improvements and changes that will benefit the team and the wider ecosystem
Posted 2025-06-04

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