Night Receptionist

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Job Description

Ibis London Wembley is looking for positive night team member to support the reception team and create memorable experiences for our guests.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £15.30 per hour.

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! :)

What will you do?

• Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
• Carry out the Night Audit.
• Prepare and distribute relevant reports to internal departments.
• Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
• Support hotel operations and assist other departments in preparing for the next day.
• Provide food and beverage service during the night shift.
• Ensure the safety and security of all guests while assisting with hotel operations.
• Respond promptly to guest requests and resolve any issues efficiently.
• Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
• Follow the hotel's fire safety procedures and assist with emergency situations when needed.
• Be the face of Ibis, consistently conveying a positive and professional image.
• Manage daily reconciliation of hotel outlets and complete daily revenue postings.
• Assist in promoting sales within the department and maximize every sales opportunity.

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

A little more information:

As Night Receptionist you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

Our hotel offers 210  rooms, and Bar-Restaurant. Ibis London Wembley is a modern hotel situated in the heart of Wembley, one of London's most vibrant areas. It offers convenient access to some of the city's major attractions, including the iconic Wembley Stadium and OVO Arena.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.