Sales Admin - Luxury Retirement Community

Sales Admin - Luxury Retirement Community
£35k Basic plus 10-12k bonus
Location: London

Are you passionate about delivering exceptional customer experiences?
Join our team as a Sales Administrator and become an integral part of a high-performing Sales function in a prestigious luxury retirement community setting. This is an exciting opportunity for a motivated and detail-oriented individual who thrives in a fast-paced, people-focused environment.

About the Role

As a Sales Administrator, you will play a key role in creating a warm, welcoming, and professional environment for prospects, residents, and visitors. You’ll support the Sales team with essential administrative functions while helping to deliver unforgettable first impressions and seamless sales experiences.

Key Responsibilities

• Ensure the sales office, information suite, and show flats are always “show ready”.

• Provide hospitality to all visitors including preparing refreshments and offering concierge-level service.

• Support the Sales and Events Teams during prospect visits and events—arranging taxis, setup, breakdown, and anticipating team and guest needs.

• Manage back-office administration: ordering supplies, managing expenses, and maintaining digital records.

• Support lead follow-up by coordinating thoughtful follow-up gifts and reconnecting with lost leads.

What We’re Looking For

• A strong customer-centric approach with the ability to engage confidently with high-profile clients.

• Professional, organised and efficient, with the ability to multitask and prioritise workload under pressure.

• Exceptional communication skills—both written and verbal.

• High emotional intelligence, creativity, and a proactive mindset.

• Experience handling confidential matters with discretion and integrity.

• Skilled in Microsoft Office (Word, Excel, PowerPoint).

• A high standard of personal presentation and strong sense of responsibility.

What Success Looks Like

• Visitors leave with an exceptional impression of our luxury assisted living community.

• Sales and events run smoothly with meticulous attention to detail.

• Administrative systems are organised and efficient.

• Follow-up efforts are timely, thoughtful, and effective.