Customer Engineering Project Manager (B2B)

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We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment:

• We’re the only provider in London offering residential broadband speeds of up to 5Gbps.

• Our network covers 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.

• We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.

• We have connected 720 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

B2B Project Managers have the responsibility for ensuring that the connections that they are handling are completed in a timely, safe manner whilst optimizing cost per connection. Working with CFL planners, DMs and the wider B2B team and with CFL supply chain they are responsible for the sequencing and execution of all tasks required to complete and close out their assigned customer connections. PMs will have a strong knowledge of FTTP deployment.

What you’ll be doing:

• During the delivery phase, B2B project milestones will be closely monitored, and proactive actions will be taken to address any potential roadblocks or delays.

• Ability to balance competing priorities and deliver at pace is essential.

• Prioritisation of design and build deliverables is crucial to ensure timely and efficient project completion.

• Liaison with team members is essential for effective project execution and alignment with the established build plan.

• Engagement with internal and external stakeholders throughout the project lifecycle is essential to maintain transparency and address any concerns or issues promptly.

• Management of the operational relationship with suppliers is paramount to ensure contractual obligations, key performance indicators (KPIs), and technical specifications are met.

• The B2B project delivery team serves as the primary escalation point for all B2B project-related matters, addressing concerns and taking appropriate actions to mitigate any potential problems.

• Routine project updates are provided to stakeholders via established systems, applications, databases, or other communication channels.

• Project budgets (CPPC) are aligned with business guidelines, and each project is meticulously reviewed and approved through the relevant processes.

• Financial deliverables, including request for quotes (RFQs), invoicing, and delivery of full economic benefits (DFEs) for contractors, are completed once projects receive authorization.

• Procurement of project supplies and materials is coordinated to ensure efficient delivery and tracking from supplier to installation.

• Delivery managers receive support to ensure installations adhere to strict quality standards and industry best practices.

• Accurate completion documentation, including as-built information, is received from contractors within the agreed service-level agreement (SLA) and thoroughly reviewed before updating GIS systems.

• Regular progress updates are delivered to the customer, adhering to the established B2B communication process.

• Order delays are proactively managed with the build partner or internal teams to minimize disruptions and maintain project schedule adherence.

The experience we’re looking for you to bring:

• Ability to work in a fast-paced environment with every day bringing a new challenge.

• Project management experience – APM or Prince but not essential.

• Understanding of FTTP, Openreach network and Civils delivery.

• Knowledge and experience of the New Roads & Streetworks Act 1991(NRSWA).

• Build partner management experience.

• Understanding of Construction Design Management (CDM) and the requirements under H&S – nice to have.

• Great working knowledge of Microsoft Word, Excel, PowerPoint and Project.

• Excellent communications skills (written and verbal)

Why join us:

• You get to work with some of the best technology in the market

• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution

• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days

• Birthday leave, our treat to you

• Keen cyclist, join our cycle to work scheme

• Flexible WFH policy

• Enjoy the perks of Private Health Cover

• You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.