Field Manager

Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for an experienced Field Manager to join our expanding team working on our Openreach contract.

Responsibilities:

• To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion
• To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining
• To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy
• Provide a customer focused, regionally aware unit concentrating on field excellence and industry obligation

Scope and Scale:

• Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings
• Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation
• Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer
• Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care

You will have the following qualifications and be able to prove experience and competence:

• Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline
• Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy
• Previous management / leadership experience, with proven people management skills
• Approachable, understanding and able to communicate at all levels in a concise and professional manner
• A team player, with the ability to take risk and responsibility for individual and team actions
• Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation
• Must possess the ability to drive change, and a positive attitude in any circumstance
• An enthusiastic, positive and proactive decision maker
• 12 months driving experience on a full UK driving

What’s on offer for successful candidates?

• Competitive PAYE Salary
• 28 days paid annual holiday
• Personal Accident Insurance
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities

If you believe that you are the right fit, have the skills and expertise to add to our existing team and are looking to join a Company where progression is a core value, please apply and ensure you upload a copy of your CV.

About Kelly Group:

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.

Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.

As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.

The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.