Operations Executive (JR101860)

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

About Us:

Headquartered in London, Clarion is a truly international business, with a portfolio of events and media brands across a range of vertical markets. We have employees based in offices worldwide who specialise in delivering first class marketing, networking, and information solutions in high value sectors, both in mature and emerging geographies.

We organise both live and digital events every year, attracting buyers with spending and decision-making power who are looking for solutions and innovations to help move their businesses forward. Putting them in contact with the providers of these solutions, and with each other, is our overriding objective, always.

The Opportunity:

We’re excited to offer an opportunity within the Confex Operations team for an Operations Executive. This role will predominantly support the planning and delivery of two major exhibitions in the Tech Industry, part of our Tech portfolio, as well as assisting with the organization of 3-4 smaller conferences, across a variety of other sectors.

This role will support the Customer Service Manager and Operations Manager on every part of the operational delivery of the Imago events, helping ensure we design and deliver to a high standard and to budget.

This role will support the Customer Service Manager and Operations Manager on every part of the operational delivery of the Imago events, helping ensure we design and deliver to a high standard and to budget.

Key Responsibilities:

• Work as part of a team delivering the operations for two tech exhibitions - DTX + UCX Manchester and DTX+UCX Europe () , supporting on various key tasks with a strong focus on customer service, account handling and operational delivery.
• Independently manage the operations for several smaller conferences and networking events, with guidance and oversight from a manager.
• Support the Operations team with exhibitor and sponsor logistics, managing queries quickly and calmly, ensuring that all stand contracts are delivered accurately onsite.
• Assist clients in the planning, delivery and modification of their modular exhibition stands.
• Support with supplier orders for event signage, AV, venue, catering, sponsored items with guidance from manager, as required.
• Help maintain a high level of customer service alongside the Customer Service Manager.
• Assist the Operations Manager with the delivery of event features as required.
• Production and timely communication of correct and detailed technical manuals for exhibitors in collaboration with the Customer Service Manager.
• Arrange travel and accommodation for staff and speakers within a pre-set budget.
• Work closely with the Portfolio Directors, Producers, the project team and other Operations team members to seamlessly deliver the event.
• Manage the costs for your assigned areas, prepare and report event budgets including raising purchase orders, obtaining final costs and signing off invoices with manager support.
• Develop a thorough understanding of health & safety principles and ensuring all parties are compliant. Assist with all show health & safety related documentation and constantly seeking to improve knowledge and experience in this area.
• Assist the Operations team with any other ad hoc tasks as required by the Manager or Senior Operations Manager.
• Demonstrate clear and effective communication of ideas and processes.
• Methodical filing and record keeping.
• Post show evaluation and development.
• Available to travel worldwide.
• Attend training courses as directed by Line Manager.
• Collaborate with other operations teams across the business and take part in working groups.
• Build strong relationships with our customers and deliver great customer service when dealing with exhibitors and delegates.
• At all times representing Clarion Events in a Professional Manner.

Requirements

Knowledge, Skills & Behaviours:

• Experience in the conference and exhibition industry is desirable.
• Experience in a customer-facing/orientated role.
• Organised and methodical.
• Strong social and communication skills.
• Ability to meet deadlines and resolve problems calmly under pressure.
• Confident dealing with a broad range of people.
• Self-motivated and able to take responsibility.
• Keen to embrace and learn to use new technology and IT systems.
• Able to work within a team.
• A customer-first mind-set.
• Adaptable problem solver.
• Strong attention to detail.
• Able to manage time effectively and multitask.
• Resilience, tenacity, tact, diplomacy and assertiveness.
• Prepared to work long hours and weekends, if required.

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. ()

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. ()

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days’ holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Employee Assistance Programme (EAP) – a 24/7, 365-day confidential helpline
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination – offered on site once a year for all employees