Oracle IPSA Support Engineer

Job Description

Job Description: This role is for L1 Support | For Oracle IPSA | Security Cleared. We will also apply for SC once they join if suitable candidates are found

Job Description: Location: London UK. Needs to be 5 years+ in the UK (PR holders/Brit)

Role purpose: Administer and support Oracle Communications IP Service Activator (IPSA) 7.5 in a live telecommunications environment. Maintain the health of IPSA services on Linux and Windows Servers, support service activation, and network operations, and resolve application and system incidents.

Key responsibilities:

Administer IPSA users, roles and menus in line with access control procedures.
Monitor IPSA components, the Network Processor and related services; investigate alerts and processing issues.
Use Linux command-line tools to check service status, review logs, investigate resource issues and support incident resolution.
Start and stop IPSA services using approved procedures and change controls.
Support IPSA incidents and service requests, documenting investigation steps, resolutions and escalations.
Investigate failed, delayed or incomplete activation transactions and coordinate resolution with network, database, infrastructure and supplier teams.
Support network discovery and topology-related operational issues.
Assist with IPSA backup and restore activities, database maintenance coordination and system performance monitoring.
Support testing and implementation of fixes, patches, upgrades and configuration changes.
Maintain operational procedures, known-error records, system documentation and escalation contacts.
Provide guidance to IPSA users and operations teams and contribute to knowledge sharing and service handover.

Essential experience and skills:

Experience administering or supporting enterprise applications in a live production environment.
Hands-on Linux and Windows server administration, including command-line troubleshooting, service monitoring and log analysis.
Strong incident management and troubleshooting skills.
Experience managing user access, change control, backup procedures and operational documentation.
Ability to work across application, database, infrastructure and network teams.
Clear communication, prioritisation and customer support skills.

Desirable:

Hands-on experience with Oracle Communications IP Service Activator, preferably version 7.5.
Telecommunications or IP network operations experience.
Familiarity with network service activation, network discovery, topology, VPN or QoS services.
Experience supporting multi-vendor network environments.
Familiarity with Oracle Database and IPSA components such as the Network Processor.