Deputy Store Manager

Job Description

Job Title: Deputy Store Manager Salary: 40K , plus OTE Location: Surrey As a Deputy Showroom Manager, you will have a full understanding of the retail sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. With proven B2B experience you will also be confident and successful with gaining and retaining trade customers. You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisor's workloads. You will also be required to conduct face to face showroom appointments with customers. Responsibilities: • Drive sales • Maximise team productivity • Manage staffing matters (including shift roster management, annual leave requests, absence reporting) • Conduct regular one to one meetings and performance appraisals with Team Leader and Sales Advisors • Attend management meetings • Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes • Purchasing of showroom consumables • All other Showroom Manager duties as required Additional responsibilities • Answering incoming sales calls • Making outbound calls to our customer database • Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service • Increase online customer reviews • Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors Skills required: • Experience in a sales environment • Experience in the luxury goods market (desirable) • Knowledge of interiors (desirable) • Extremely well organised and able to prioritise tasks • Enthusiastic and hands on – this is a busy, fast-paced company • Self-motivated with the ability to inspire those around you • Strong customer focus • Excellent communicator • Minimum of 2 years sales experience • Must have experience in using a CRM • Familiar with Microsoft office If this role sounds suited to you, please contact Katie. TPBN1_UKTJ