Customer Service Advisor / Body Shop Advisor

Customer Service Advisor / Body Shop Advisor

Salary £35,000

About the Customer Service Advisor role

Fix Autos in Mitcham has an opening for a highly motivated Bodyshop Advisor to join our team.

As a Fix Autos Bodyshop Advisor, you will be responsible for costing and invoicing works. You will ensure the accurate submissions of estimates to insurance companies as well as manage all internal invoicing.

You will work closely with the Bodyshop manager and Workshop controller and ensure that customer care always comes first.

The Customer Service Advisor role will include the below: -

* To be the initial interface with the customer for all accident repair enquiries

* To follow a clear Customer service process to ensure a consistent quality service is provided

* To inspect customer vehicles and provide an initial quotation for repair

* To review service customer vehicles and quote for cosmetic or alloy wheel repair

* Organise and book all repair work as well as Face to Face collection & Delivery

* Organise customer loan cars in conjunction with Bodyshop procedures

* Liaise with Customers, Insurance Companies and service providers to ensure all financial and repair formalities are effectively completed to the satisfaction of all parties.

* Inspect repaired vehicles on return to our retail centres to ensure quality of workmanship

* Take opportunities to promote and provide additional Company services and products.
This is a full-time role so to ensure we provide our customers with the highest possible levels of service.

Requirements for the Customer Service Advisor

Previous experience would be beneficial and not essential. This is a customer service-focused role that would suit a forward-thinking, people orientated person. You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

Ideally, you will have excellent organisational skills and be able to handle conflicting demands whilst able to identify priorities in a highly demanding environment.

Excellent interpersonal skills and the ability to develop strong, cooperative relationships with customers & colleagues are also a must.

Why Fix Autos?

Fix Autos are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

* Enhanced Holiday Entitlement – 23 days inc. bank holidays

* Industry-leading Maternity, Paternity and Adoption Pay

* Career Development

* Recognition of Long Service every 5 years

*

Pension contribution

At Fix Autos, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please apply today