Credit Controller

CMG are excited to be working with one of the most prestigious and recognised media brands in the world who are looking to onboard a temporary credit controller in their head office in London.

This is a temporary opportunity so candidates must be immediately available or on short notice and happy to commute into central London 4 days a week.

Key Responsibilities

• Lead efforts in driving cash collection and reducing Days Sales Outstanding (DSO) / debtor balances.
• Identify, track, manage, and investigate overdue customer accounts.
• Collaborate with customers to negotiate payment plans and agreements.
• Build and maintain strong working relationships with customers, guiding them through the repayment process.
• Ensure timely follow-up with customers to guarantee prompt payment.
• Utilize SSG/Workday systems to monitor, update, and manage outstanding accounts.
• Maintain comprehensive records of customer communications to support individual debtor case management.
• Drive dispute resolution and implement strategies to prevent future payment disputes.
• Assist in the creation and production of accounts receivable management reports, such as aged debtors and credit/collections reports.
• Oversee and maintain customer credit checking and review processes.
• Perform various ad hoc tasks, demonstrating flexibility and adaptability as required.
• Collaborate with offshore Accounts Receivable (AR) teams by
• Reviewing and monitoring customer payment histories and credit limits.
• Ensuring accurate cash remittance applications.
• Overseeing the proper posting of AR activities and entries.
• Managing account suspension and reinstatement in accordance with credit policies.

Skills and Experience

• Excellent written and verbal communication skills, including active listening to engage customers on non-payment issues, clarify reasons for missed payments, and explain payment options clearly.
• Strong diplomatic skills for handling sensitive financial conversations tactfully.
• Solid bookkeeping and numeracy skills for calculating outstanding balances and payment plans.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Thorough understanding of financial regulations and best practices.
• Extensive experience in Accounts Receivable roles, including cash allocation and payment follow-up.

PLEASE NOTE: Unfortunately, due to the volume of applications we receive we are unable to respond to unsuccessful candidates.

If you have not heard from us within 7 days of sending your CV, unfortunately you have not been selected for the position