Service Desk Engineer

The customer provides integrated front to back office services to investment managers and financial institutions and is authorised and regulated by the Financial Conduct Authority in the United Kingdom. Client's service offering encompasses the full asset management life cycle, including a portfolio management system, risk analysis, operations (trade processing, fund accounting and treasury services), compliance support and investor relations services.

Customer employs over 300 staff, with offices in London, Hong Kong, New York and the Channel Islands. It is led by a team of highly experienced finance professionals across multiple disciplines with a platform that is considered an industry leader in trading analytics, risk analysis and operational robustness.
This job opening represents an exciting opportunity to join a rapidly growing business with institutional backing and a proven track record in delivering a suite of financial services to a market-leading standard. The successful individual will be able to combine their industry experience with a vision for further development in a dynamic and supportive environment.

The Desktop support team based is primarily responsible for the maintenance and engineering of the firm's global desktop and VDI environment. The team is small and manages 1st-3rd line in a very fast paced environment, a willingness to take on every problem no matter how small or how big is essential
The client is undergoing a period of great technical transformation so a creative approach and long-term thinking will be key. Automation, scripting, cloud experience and genuine passion for technology is nice to have.

Responsibilities

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:

Administration of VMWare Horizon VDI environment

Active Directory & Exchange administration

Supporting VPN / Remote access systems

Provide direct support for the Desktop environment, client applications and hardware including: o Windows 10, Office 2010 /Office 2016, TCP/IP (DNS, DHCP etc) o In-house built Excel addins and applications o HP / Dell workstations, laptops, thin clients and printers

New user setup, hardware installation, permissions, application testing

Software setup, installation and documentation of support procedures

Proactive monitoring of environment and PCs using various tools

Contribute suggestions and ideas to the ongoing process of improvement and efficiency

Ensure that all user service requests are logged, processed, and monitored according to company procedures

Collaborate with IT counterparts to pro-actively obtain information regarding applications for problem solving or escalation

Skills

Must have

min 5 years' of experience in IT

TECHNICAL SKILLS:

VDI Administration & Troubleshooting

Active directory administration including GPO

Good understanding of control principles

Release, Change Management, etc

Used to working to best practice methodologies such as ITIL

Microsoft Office Suite 2016/2019/365.

Understanding of build and client distribution architectures (SCCM)

COMPETENCIES/OTHER REQUIREMENTS:

Excellent communications skills

Excellent triage/problem diagnosis skills

Excellent analytical troubleshooting skills and attention to detail

Ability to quickly assess situations and adapt accordingly

Able to multitask and prioritise well

Effective time management, to balance incident workload and non-incident projects and initiatives

Energetic, enthusiastic and well organised

Must be a self-starter who will work well in a busy team

Awareness of the role of IT in the business

Nice to have

ITIL Service Management Foundation

University Degree (or equivalent)

PowerShell scripting or other scripting languages

VMWare Horizon

Exchange 2016 user administration

SCCM 2012+

Incl Application/Package & Software Update creation & administration

Halo ITSM

Experience with automation & self-service

Cloud experience

Other

Languages

English: C2 Proficient

Seniority

Senior