Customer Relations Advisor

Job Title : Customer Relations Advisor

Location : Shepherds Bush/Hendon - Flexibility required

Reports to: Branch Manager

Working pattern: Part time (20 hours) or Full time (40 hours)

Salary: £28,000 (Pro rated for part time)

About Us:

Otto Car is one of the UK’s fastest-growing private companies in the mobility sector. Helping to get private hire drivers on the road to ownership, our mission is to bring our loved ones home safely. With roots in London, we are expanding our reach to bring affordable, sustainable vehicle ownership solutions to drivers across the UK.

Since our humble beginnings with a single Toyota Prius nine years ago, we’ve grown into Europe’s largest fleet of electric cars on platforms like Uber and Bolt, with thousands of vehicles on the road. We’ve supported over 20,000 drivers in achieving financial independence and are proud to lead the way in helping private hire drivers transition to a greener future.

Joining Otto Car means becoming part of a fast-paced, values-driven organisation, playing a key role in shaping our future growth and success as we expand regionally.

Job summary :

The Customer Relations Advisor will play a key role in driving sales and revenue growth by providing exceptional customer service and promoting our rental services to PCO drivers. This role involves handling inquiries, generating new business, supporting operational tasks, and ensuring a seamless experience for customers. You will be responsible for upselling services, assisting with bookings, and maintaining strong relationships to drive repeat business and customer satisfaction.

Key Responsibilities :

• Greet and assist customers with inquiries, bookings, and service requests, ensuring a welcoming and professional environment.
• Provide clear and accurate information on services, policies, and PCO requirements.
• Process rental agreements, vehicle check-ins, and returns efficiently and accurately.
• Ensure all required documentation is complete and compliant with company policies and legal regulations.
• Support fleet coordination by liaising with the Logistics team to manage vehicle availability and readiness.
• Build strong relationships with drivers, addressing their concerns, and offering assistance to enhance their overall experience.
• Assist with inventory tracking for essential supplies and escalate low stock levels when necessary.
• Work closely with the Branch Manager and team members to ensure smooth operations.
• Provide input and suggestions to improve processes and enhance the customer experience.

Skills and qualifications:

• You’ll have excellent customer service skills, ideally 1+ years experience
• You are a highly effective communicator with the ability to build rapport with customers
• The ability to persuasively present products and understand customer needs is essential
• Excellent communication, problem-solving, and customer service skills
• A self-starter who is proactive and comfortable working in a fast-paced environment
• A valid & clean full UK Driver’s License held for at least 2 years

Why Join Us?

At Otto Car, we combine purpose with ambition. By joining our team, you’ll work alongside dedicated individuals from diverse backgrounds, united by a shared mission. As a bootstrapped business, we have the freedom to innovate and make meaningful impacts - both within our team and for our customers. You'll play a pivotal role in shaping the future of mobility in the UK while being part of a values-driven, fast-growing company that truly invests in its people.