Customer Service and Marketing Assistant

An exciting opportunity for a for a bright and confident Customer Service and Marketing Assistant has arisen at Old Queen Street Media (publishers of UnHerd , The Spectator and Apollo magazines).

Working primarily on UnHerd (but sometimes across the portfolio), you will be required to carry out day to day customer service functions such as: responding to subscriber enquiries, moderating the website’s comments section, and handling shop and merchandise orders.

You will also be required to assist with marketing tasks, including sending out push notifications, keeping subscription messaging on the website up to date, compiling and sending out email newsletters, and monitoring the app and website for glitches and bugs.

Based in our lovely offices overlooking St James’ Park, you will be part of a close knit team working 5 days a week in the office. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.

This is a fantastic and varied role and would suite a recent graduate or school leaver, or equally someone with a bit of work experience looking to start a career in the world of publishing/media.

Key Responsibilities:

• Handle day to day incoming customer/subscriber enquiries
• Comment moderation on unherd.com and our social media channels
• Handle the fulfilment of merchandise and shop orders
• Assist with the general running and housekeeping of the office
• Execute digital marketing material, working closely with the editorial team and Graphic Designer in doing so
• Schedule/send push notifications to drive traffic to the app
• Compile and send selected editorial newsletters when required
• Liaise with our subscriptions team to ensure that processes are running efficiently
• Oversee the online shop, ensuring products are appropriate and well marketed, and the online user experience is world class
• Assist with the running of events where necessary

Key Skills and Knowledge:

• Qualification to degree level ideally with a relevant marketing qualification

• Experience of working with various CMS platforms would be beneficial

• A keen interest in digital marketing is essential
• The ability to actively listen to customers so they can adequately gauge and address their needs
• Outstanding written and verbal communication skills, with a strong command of the English language
• Ability to work to strict deadlines and capable of managing and prioritising the workload
• Ability to work and thrive in a multi tasked and fast paced environment on your own and within a team
• Analytical and methodical approach to work with high level of attention to detail and numeracy; a passion for excellence
• Previous experience of using analytical packages such as Google Analytics would be beneficial
• Excellent skills in Word, Excel and PowerPoint
• A keen interest in politics and current affairs would put you in good stead

Requirements

• Experience in a customer service or marketing support role

• Strong verbal and written communication skills

• Ability to handle inquiries, complaints, and feedback professionally

• Experience using customer service tools

• Patience, empathy, and active listening skills

• Ability to multitask and manage time effectively
• Some remote weekend work when required

Benefits

• Salary dependent on experience.
• 5% Employer Contribution Pension Scheme.
• Generous Holiday Allowance with 25 days holiday per calendar year + birthday holiday bonus + Bank Holiday Leave
• All staff receive generous discounts at our Company restaurant, as well as free breakfast and fruit
• Cycle to work scheme
• Interest free season ticket loan