Supply Chain Job - Customer Operations Coordinator - London

Job Title: Customer Operations Coordinator

The Skills You'll Need: Order Processing, Sales Support, Customer Service, Supply Chain, FMCG

Your New Salary: £35-40k

Office based OR Hybrid: Central London - 4 days a week in the office. 1 at home. May show some flexibility.

Job Status: Permanent

Start: ASAP

Working hours : Monday - Friday, 9am - 5.15pm (Can flex), 45 min break (37.5 hour week)

Who you'll be working for: One of the fastest growing coffee companies in the UK.

Customer Operations Coordinator - What You'll be Doing:

• Process customer orders accurately and efficiently, ensuring correct pricing, delivery details and product availability.
• Work with supply chain and logistics teams to support order fulfilment and proactively resolve issues.
• Maintain order trackers, back-order information and customer communication where needed.
• Provide professional first-line customer service for day-to-day order-related queries.
• Maintain and update product portfolios for both OOH and Retail channels, ensuring accuracy of product data, pricing, formats, specifications and status changes.
• Support product lifecycle updates including new product introductions, delists, artwork changes and SKU amendments.
• Act as a central point for product information requests from internal teams.
• Manage new customer and product set up processes, ensuring accuracy of all master data.
• Collaborate with finance, supply chain and technical colleagues to ensure correct pricing and product configuration in internal systems.
• Update and maintain customer portals with product, pricing, technical documents, imagery and compliance information.
• Ensure timely completion of data requests, audits and system updates across OOH and Retail customers.
• Monitor platform notifications and pro actively manage required updates.
• Act as the first point of contact for customer product complaints across all channels.
• Log and manage complaints through the internal complaints management system, ensuring all information is accurate and complete.
• Liaise with technical, quality and supply chain teams to support investigations and resolution.
• Assist with gathering and submitting technical and compliance documentation including EUDR, packaging information, allergens and sustainability data.
• Maintain organised and up-to-date product compliance files.
• Support customer audits and technical queries with accurate information.
• Provide administrative support to OOH and Retail teams including price files, promotional calendars, sales and customer reporting.
• Support tender submissions, customer reviews and internal commercial meetings.
• Assist with sample requests, forecasting inputs and launch trackers.
• Maintain accurate product, pricing and customer data across, ERP and other internal systems.
• Ensure consistency of customer master data and documentation.
• Produce reports on product availability, listings, order patterns, pricing changes and customer activity.

Customer Operations Coordinator - The Skills You'll Need to Succeed:

• Experience in sales support, customer service, order processing or commercial administration (FMCG desirable).
• Strong organisational skills and the ability to manage multiple priorities.
• High level of accuracy and attention to detail, particularly when working with data.
• Confident user of Excel and business systems (ERP).
• Strong communication skills and the ability to work collaboratively across departments.
• Comfortable interacting with digital customer platforms and portals.

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.

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