Onboarding and Training Executive
Job Description
Junior Training & Onboarding Specialist (SaaS)
London - Hybrid
I’m currently partnering with a highly respected, fast-growing SaaS and digital services organisation to recruit a Junior Training & Onboarding Specialist .
This is a fantastic opportunity for someone at an early stage in their career to gain hands-on experience in customer training, onboarding, and SaaS delivery within a supportive and collaborative environment.
The Opportunity
You’ll join a close-knit team focused on delivering an excellent customer experience, helping new and existing users confidently adopt a market-leading software platform.
Working alongside experienced training professionals and cross-functional teams (including product, development, and customer support), you’ll play a key role in delivering engaging training and supporting onboarding activities.
Training is primarily delivered remotely, with occasional in-person sessions.
Key Responsibilities
- Support the preparation and delivery of onboarding sessions and customer training
- Deliver engaging training sessions (mainly virtual)
- Assist in creating training materials such as guides, presentations, and onboarding resources
- Coordinate training schedules and logistics
- Capture and share customer feedback to improve the training experience
- Support user testing of new features to ensure training readiness
- Assist with onboarding processes and gradually take on more responsibility
- Help maintain accurate documentation and user guides
About You
- Keen to start or grow a career in training, onboarding, or customer success
- Comfortable presenting to small groups, or motivated to build confidence
- Strong communication skills (written and verbal)
- Well-organised, proactive, and reliable
- Curious about technology and user experience
- A team player who enjoys collaborating across different functions
What’s on Offer
- Hands-on experience in a growing SaaS environment
- Ongoing support and mentorship
- Clear progression into more senior training/onboarding roles
- Exposure to product development, user research, and the full software lifecycle
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