Operations Controller

Job Title : Operations Controller

Location: Central London (Mayfair)

Salary: £14.85 per hour

Job Type: Full-time, Permanent - 50 hours per week

The Company:

Since 2009, Rossi Security has delivered first-class security solutions to prestigious clients across Central London. As an SIA Approved Contractor with ISO 9001 Certification, we take pride in our professionalism, exceptional service, and commitment to our team. We invest in our people through comprehensive training, clear career pathways, and a benefits package that truly rewards your work.

Main Benefits:

• Permanent full-time role with stability and growth opportunities
• Early Access to Earnings - tap into your pay before payday
• Exclusive Retail Discounts - save on high street & online brands
• Career Progression - structured internal development pathways
• Referral Bonus - earn for recommending new talent
• Employee Recognition - regular awards and appreciation events
• Advance Monthly Rotas - better work-life balance
• Generous Holiday Entitlement
• Financial Wellbeing Support - confidential advice and resources
• Free Basic Training & Uniform
• NEST Pension Scheme - 8% combined contribution
• Statutory Sick Pay

The Role:

We're looking for a professional, organised, and proactive Operations Controller to manage the smooth day-to-day running of our control room in Mayfair. You'll ensure operations are well-coordinated, accurate records are kept, and any issues are resolved swiftly.

Key Responsibilities:

• Book security officers on/off duty
• Respond promptly and professionally to emails
• Record safety check calls and resolve issues as they arise
• Answer and log calls from officers and clients accurately
• Provide clear, detailed shift reports (verbal & written)
• Issue and check keys in line with procedures
• Assist with roster allocations and arrange cover at short notice
• Handle control room matters, reporting to the Operations Manager

What We're Looking For:

• Excellent written and verbal communication skills
• Strong IT skills (Word, Excel, Outlook)
• Valid SIA Licence (Security Guard, Door Supervision, or CCTV)
• Previous control room experience (essential)
• Checkable 5-year work/education history (BS7858 standards)
• Ability to stay calm and professional under pressure
• Right to work in the UK
• Proficient in English

Please click APPLY to send your CV for this role.

Candidates with the relevant experience or job titles of; Operations Manager, Business Operations Manager, Operations Lead, Operations Supervisor, Operations Team Lead, Operations Coordinator, Operations Analyst, may also be considered for this role.